Lecture from Management

Got email lecture from General Manager that included my fellow front desk workers. I included info for newbies from guest complaints in am email. I am told we need to talk cause I am new to day shifts and I can't tell when guests are lying me (I've worked day, night, and overnight shifts for 3 years). Everyone here knows all the rules. I wouldn't count on that. Apparently I can't make proper decisions when to compensate, but when I ask for help, he blows me off saying I should make decisions on my own as supervisor. I emailed back declaring I didn't compensate said guests and simply explained things to the guests with an apology.

I don't know what was said or what the guests heard. And I worked 25 years customer service so I am well aware that people lie to get free things. Either he trusts me to make decisions or he doesn't. Opinions?

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