Fun night

It is amazing, I pissed off only one customer tonight. He has a reservation through an internet site, but it is not prepaid. Must swipe his credit card for payment. He wants to pay with someone else's credit card, or pay cash cause his debit card has no money in the account. No. We don't take card numbers over the phone and we don't take cash upfront. He demands that I call the owner to get an exception to the rules and can't understand the difference between paying cash upfront and paying cash when he returns. The difference is that upon return we have the car. I am not calling the owner because, as I explained to the customer, he will say "You know the rules". I have been here 6 years and the owner doesn't even let his friends and family pay cash deposits. Plus, it actually requires the manager's password to take any cash and directions to override the system and I ain't calling her either, but I didn't tell the customer that part. Let's just say I will call security before I call the owner over taking cash deposits. He will just have to be mad at me and take the issue of this not being prepaid in MY computer system with with said internet site. What his friend's computer says means nothing to me.

He makes me talk to his friend on his cell and she keeps screaming Hello, Hello, Are you there, Hello... while I keep answering that I am here and how may I help her. She gets bitchy with me and screams at me that I need to answer her when she speaks to me. I did, and what can I do for you. Yes, it is says the reservation was made through said website, but there is no indication that it is prepaid, some are and some aren't from this company and I can't explain why that is. She wants her friend back. Hand him back the phone. He leaves a bit and says he has to go so charge the card. For somone with a zero balance, it goes through without problems. Know what, even when things are prepaid we still need to swipe a card to give them the car to have on file in case they extend the rental or lie about refilling the gas tank. Post later. Bye!