Make it stop

Oversold again and got one joker complaining about their room to demand another. OK, I got my last room available or they can go to another hotel. They ask for an free upgrade. OK, again, I have my last room available or another hotel. They took the room and I promised no increase in the rate.

And what is the deal with A/C's pouring out water like waterfalls. I am getting tired of constant complaints about leaking A/Cs.

PS. We sent 3 reservations to other hotels.

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