Funny people

Today I just came on the clock when a guy came up wanting to rent a car. He points out he has a reservation. My coworker replies, Oh I didn't know you had a reservation. Apparently, this guy asked my coworker for his price then went to all the other counters comparing rates and decided his reserved rate was the cheapest. Tip: The no-reservation rate is rarely the cheapest price.

Then a guy calls up stating the reservation line refused to make him a reservation because our location will probably be closed when he arrives. Probably?? You mean they can't look that up to be sure what our hours are. If they would have attempted to make the reservation it would have gone through (our system forbids making reservations when we are closed). My coworker made a reservation for him. So then the guy calls as he is boarding the plane to ask the price, am I going to be there, and what size of car was he booked for. When he arrived he was so happy to see me. I told him I'm here another 10 minutes. And we do allow 15 minutes for people to get off the plane and walk down to the counter so if he was delayed I still would have been there until passengers collecting baggage from his flight left.

Found out an interesting tidbit about the new video and audio surveillence a car rental has. They had to rid the audio because the car rental next to them complained the audio picked up stuff 30 feet away and was recording their prices when they were renting cars to their customers. So now only the video is in place. I think their excuse was having proof of customer-employee conflicts, but I think it has more to do with employees leaving early and forgetting to clock out so they write with a pen when they left the next day. That is just my opinion.

Anyway, car rental next door story I ended up in. Lady asked for help finding the clerk to the car rental next door cause her flight is leaving in 15 minutes. I tapped on the window cause they aren't allowed to eat and drink or read at the counter so they hide in the back room all day. He comes out and she shouts again her flight leaving in 15 minutes, she parked in one of our spots cause their stalls are full, and there are no employees outside to give her keys to. Guy calls for a skycap cause she can't carry her heavy bags and her dog to the airline counter and is upset we have no employees in the lot to help her. Excuse me, it is not our job to carry luggage to the airline counters, that is what skycaps and luggage carts are for. In fact that is what curb side check in is for too. Car washer walks in with keys and the lady tells him not to move her car cause her luggage is still it. OK. Skycap walks by with a trolley for her luggage, and dog. We get busy with customers so I didn't see her luggage go by. The guy comes up to announce their car is in our spot and we asked about all the fuss she was making. Guy is certain the lady is not going to make her flight in the next 8 minutes. My coworker said she needed to plan her time a little better.

Even better, the car rental next door had a customer call roadside assistance from a hotel cause the car died and he barely made it to the hotel. Tow truck driver comes to pick up the car, but he has only the first name of the customer so the hotel refuses to give out any room number to contact customer for the keys. They need to put the car in neutral to roll the car onto the flatbed truck or else damage the tires and bumper. Instead of calling whomever for the full name of the customer, this guy drags the car onto the flatbed and drops car off at the car rental wash bay. The car rental guy is uncertain how he got the car off the flatbed if the tires are not rolling. I wondered outloud how long the tow truck guy is going keep his job. That would be severe enough damage to cancel the contract the car rental has with the towing company.

And finally, a franchise owner's wife walked by and I heard her saying, Go ahead and complain about our rules, what are they going do fire me, I own this place. I thought it an amusing statement. Post later. Bye!