Sometimes I hate 3rd party reservation makers. People come in without a reservation demanding some online rate they saw. 3rd party reservation makers pay a fee to set their own rates. People fail to understand they are booking through a 3rd party and not through the hotel. I am under no obligation to match 3rd party rates. If people want an online rate then they need to book the online rate cause I am not a Let's Make a Deal host. Take my walk in rate or make a reservation. And my walk in rate doesn't get a discount. I get no commission off walk in guests (nor for making new reservations) so I don't care who people book their reservation through.
Next, guest needs to recharge their phone. I point out the portable batteries we have in the gift shop, for $40. That was too much money and he just wants recharge his phone. Ok, I will use my recharger. He gets his phone and cord. He says he needs to call his girlfriend. Oh, didn't realize he had a cord so just use my USB recharger wall plug. Get working on audit duties and go check the phone that is recharging. It is gone along with my USB wall plug, which means I can't recharge my phone now. That was a mighty fast recharge at less than 5 minutes. I see him walk by and ask for USB wall plug back cause that was mine. He took it from his pocket and handed it back. Relief. Next time when someone has a cord, I will point out they recharge their phone using the TV in their room.
Had an iteresting call. Someone calls at 4 AM wanting to the discuss the location of 19 boxes that were delivered 4 days ago. Not at the front desk. Where are they? Don't know and not searching the entire hotel for them. They want to speak someone else. Tonight, I'm it. They can speak to someone else at 7 AM, perhaps the day shift knows where they are since I don't handle deliveries working overnight shifts.
Then I get a Federal employee complaining our hotel sucks. He demands a survey. I don't have guest surveys at the front desk, he should receive a survey in his email. Now he wants the name of the general manager to lodge their complaint. Hand them the business card to general manager. They shout how they showed their tax-exempt form when they checked in so why are we charging taxes on his bill. Make the room tax exempt and print another receipt. He begs me to ask why he hated his room. Ok, what was wrong? He was put in a 2 bed handicap room he didn't need and reserved a single bed regular room, the shower was broken, and the heater was broken. Next he gets mad I'm writing down all his problems to report to the engineers to fix. Hand them the new receipt. Now I'm told I'm stupid and don't know how to do my job right cause I didn't look at the receipt before I printed it. The parking fee is still being taxed. I can't just take sales tax off everything, just the room charges. Why is our system set up that? Why can't I just remove the sales tax? I offer to remove the parking fee and he screams he doesn't want free parking, he wants the sales tax removed. He finally gives up and demands the receipt I printed. Accountant arrives and gets upset with me cause I screwed everything up marking the room tax exempt. I should just tell guests the accountant will make the determination what charges are tax exempt. Our state has lots of rules for tax exempt status. I apologized explaining I had a guest screaming at me to take the taxes off calling me stupid and saying I didn't know how to do my job.
Then come home and get ready for bed. Roommate had a hard on and needed attention to recover from it with his buddy sleeping in the living room so we have to be quiet about it. After the stressful night I had, I couldn't say no. As usual afterwards he sends a text message how we can't keep doing that cause he has a girlfriend now. Yeah, ok, stop asking for it. It's not like I'm going to tell on him to his girlfriend so eager to marry him. That would be an awkward conversation. Hi there, welcome to my home and by the way I'm screwing your boyfriend. I asked the other day how he felt about getting married since it's take two to tango. He doesn't want to marry until he can financial support a family, which won't be in the near future with me supporting him.
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