I get a message from a friend stating her cell phone bill has an added charge for something she didn't sign for. A 3rd party company sent a text to them and if my firend did not reply not to subscribe then she was charged for whatever thing she is being charged for. Is this legal? Apparently the cell phone company is refusing to remove the charge because it is a 3rd party company they have no control over.
I had a similar problem with my landline company and I complained endlessly, threatening to cancel my serivce, and used the word fraud in my emails that they finally backed down after 3 months of fighting with me. I had a phone operator I complained to tell me to just pay the extra charge cause the 3rd party company will continue to charge me anyway. They call this customer serivce?
No comments:
Post a Comment