What a day

I get a boring night...until. Guy comes in to exchange cars. Simple, no. His contract has the wrong car attached to it and the wrong car has been retured to Kansas City. Then the correct car number he has the keys for is on yet on another contract. I wish people would watch what they are doing. I understand mistakes happen but often a headache to fix. Then while cleaning up this mess before I can help customer into his exchanged car, I get a guy on the phone wanting to argue to the death over his prepaid rental. Problem is he came in a day late and wants his money back for the day he didn't have the car. I explain how "we" figure daily charges, but we can not alter prepaid agreements. He must speak to the prepaid company. Oh, he spoke an hour to those people so he thought to scream at me cuz they refused to refund any money. He can scream and fuss and throw a tantrum all f***ing day, I CAN NOT HELP HIM. He finally gives up and I continue with the problem before me. Problem eventually gets fixed enough for me to send my customer on his way.

Then while waiting for my last customer, a lady announces to me she is my last customer (actually she not, but neglect to argue) and hands over her stuff. She is on the Do Not Rent List. How can that be? She has a reservation, why was she allowed to make a reservation and shoves her print out in my face. Because the reservation line and various websites are not hooked up to the Do Not Rent List (anyone can make a reservation but not everyone can get a car). I think the problem was the compnay who owns us also owns 2 other car rentals and they have been combining our computer systems so when one company places her on the list, she gets put on all 3 companies' lists. Gave her the number to call for info. Can't rent to her.

Home again and relaxing with a cup of cocoa watching the kitties play.