Quite a day

Having quite a day. I arrive and the counter is busy with customers and rent out most of the cars. Customers keep coming and guys are bringing the wrong type of cars. What gives?, my coworkers ask them since I'm doing my reservation list. Oh, they were just bringing cars over that they just washed, that's all. Guess what, all the type of cars we need are clean. Coworkers explain which cars are needed and need immediately cause another busy hour is coming in half hour.

While they are in process of shuttling cars, I get a club member furious I don't have a GPS for him, hates the few cars I have, then my coworkers have to place keys on the wrong hook so I announce a car I don't have and that's the car he will accept, and can't understand why I'm not ready when he made his res months ago (him and everybody else). Coworker jumps in explaining the car rental next door has better cars. "This is ridiculous. This is Sunday for crying out loud" he continues. Give him a smaller car than ordered and now he is mad there are scratches on it. Car washer comes in with a key. He doesn't like that car either. He finally takes off.

Then we have the Page of the Day: "Will the person who left their trousers and t-shirt at the security checkpoint please come back to reclaim their items". All the car rentals start laughing. Some Indian guy standing in front of the car rentals takes off running. The next PA that came said maroon garment bag while I was helping a customer and tried to stop from laughing while I was talking.

Get a guy who claims our reservation line said it would be no problem for him to pay cash for his rental. No, that is not allowed (not even for the owner's friends and relatives is that allowed). I don't understand, that was what he was told. I am fully aware of what he believes he was told, he was informed incorrectly and he is welcome to our customer service number to lodge a complaint. Oh no, he ain't doing that, this will be taken care of right now. He has a debit card. Can't accept that either, credit card only. His credit card declines because the credit limit is under what I need to authorize to give him the car. Now is really mad cause the guy on the phone there would be no problems with his reservation. The car rental next door accepts debit cards. He refuses the customer complaint line cause that won't solve any problem. He gets a car from the other car rental, I asked, and cancel his reservation.

Then my coworker leaves. The jerk got his schedule changed to leave earlier so I get to have at least 5 customers in front of me flight after flight cause he gets off right before my 2 busiest hours. He always prints up the upcoming hour's club members (I assume to lessen my work load since he isn't here to worry about them), but hate him anyway. Got a phone call while had a line in front of me of someone with her contract number ready to give. What does she need first, I asked and explained the signatures to the customer in front of me. What, I can't hear you, Are you there, Are you there, she screeches. Yes I'm here. Get her pulled up and extend her rental. She can't decide if the 10th is Wednesday or Tuesday. Wednesday. Tell customer where her car is. What, What, I can't hear you, she repeats. Then phone lady gets mad over the extra day price and wants an extension discount (her words not mine). That is her reserved rate. It is?, she questions, What is the regular rate? Guy in front of me hands me his license. Give phone lady a higher regular price though I am lying. Can't give anymore discounts with her rate. Fine, it's still so unfair they charge her more for keeping it longer, she is her for medical reasons, wasn't that the rate she got. Yes it is. Guy in front is waiting for his car. I explain she is all set and finally she gets off the phone. Apologize to guy for taking so long.

Well, if I bored you to tears I have a funny one. Car rental next door gal told me the manager put up a new sign. It said: Your mother doesn't work here, clean up your own mess on the counter and the back room. I burst out laughing while she gripes on how she does clean her counter before she leaves and it is not her responsibility to clean up after her coworkers. Of course it isn't, I sympathize.

Another one: Guy at the car rental next door goes outside to help a customer figure out something on their car. He is by himself so the counter is left unattended. Two customers come up and I explain he is outside and will return shortly. The lady customer gets tired of waiting and asks me to sign her paper declaring damage on her car. Can't do that, I work for the wrong company. Guy customer yells at me what this guy looks like and goes outside looking for him. He returns with the rental agent hobbling on his crutches. And I thought I had interesting customers.

Off to bed. I'm ready for a day off. Later.