My coworker had his baby and wife visit. He looked like the proud papa he is. Everybody met the baby. The baby is still tiny and such a cutie. I never met wife before (men don't share wedding pictures) and she look good. They sat on the benches and the wife took pictures. After a while, baby and mommy left.
Nothing else to report. Post later.
Monday, June 30, 2008
Sunday, June 29, 2008
Busy day
We were quite busy at work today. We blame it on the disaster relief, though not necessarily the case. People still think Des Moines is underwater. I explain the water is in Missouri breaking their levees now.
One guy said he pulled his boss of the golf course to help him get 17 cars before the car washers leave. All their available cars are dirty and their two guys couldn't clean cars fast enough. Their problem is the company plan changed from a set of workers washing cars and another set shuttles them back and forth to every outdoor person grabs a returned car, washes it, and brings it back to be rented. Looks good on paper until one experiences a mad rush, like 20 people renting or returning cars at once. Returned cars must be removed before customers start double parking cause they just can't park in another company's stall (customers fuss when we tell them to do this). And customers throw a fit if they have to wait 2 minutes for their car cause they made a reservation and we knew they were coming (yeah, you and everybody else). I can only imagine what they said about a 2 hour wait last week. Many tried to rent their cars elsewhere. If I had cars, my boss would have made a fortune and I would get a very nice commission.
So the manager comes in and places on temporary plates for their new cars they got yesterday to solve the problem of the car shortage. And then left again. I assume back to the golf course.
Had a kid selling stuff for his community program that helps keep kids off the street with activities. Frodo hid on the cupboards and Precious investigated the stranger. I explained he is friendly (Precious will take attention from anybody). The kid petted him saying how soft he is. I got a blue glass bird. I have a red one just like it. I know I'm not suppose to spend money if I shouldn't, but couldn't help donating to a good cause.
Well better get to bed. Another day of telling people we are sold out of cars ahead. Post later.
One guy said he pulled his boss of the golf course to help him get 17 cars before the car washers leave. All their available cars are dirty and their two guys couldn't clean cars fast enough. Their problem is the company plan changed from a set of workers washing cars and another set shuttles them back and forth to every outdoor person grabs a returned car, washes it, and brings it back to be rented. Looks good on paper until one experiences a mad rush, like 20 people renting or returning cars at once. Returned cars must be removed before customers start double parking cause they just can't park in another company's stall (customers fuss when we tell them to do this). And customers throw a fit if they have to wait 2 minutes for their car cause they made a reservation and we knew they were coming (yeah, you and everybody else). I can only imagine what they said about a 2 hour wait last week. Many tried to rent their cars elsewhere. If I had cars, my boss would have made a fortune and I would get a very nice commission.
So the manager comes in and places on temporary plates for their new cars they got yesterday to solve the problem of the car shortage. And then left again. I assume back to the golf course.
Had a kid selling stuff for his community program that helps keep kids off the street with activities. Frodo hid on the cupboards and Precious investigated the stranger. I explained he is friendly (Precious will take attention from anybody). The kid petted him saying how soft he is. I got a blue glass bird. I have a red one just like it. I know I'm not suppose to spend money if I shouldn't, but couldn't help donating to a good cause.
Well better get to bed. Another day of telling people we are sold out of cars ahead. Post later.
Friday, June 27, 2008
Oh my
Had the car rental guy next door come by and tell me he heard from a customer not on the reservation list that they made their reservation an hour ago. They have been sold out all day so he wasn't expecting that one. He has 20 new reservations made the past 2 hours and only 5 cars. This is 9:30 at night and we all close at midnight so he has nobody to bring him more cars from the wash bay, and can't call anyone for help him this late at night. A lot of people are going to be mad when they have to wait for a car to be delivered to them the next day.
I closed us (sold out) on reservations when several people asked for one way cars so I feared a cancelled or delayed flight and my car washers were leaving so wouldn't be able to handle a bunch of added reservations. Then people kept calling for reservations to pick up tonight so closed us on local rentals too. Had fun explaining to a couple they can not rent a guy returning his van because that car needs to be cleaned and serviced. He said it didn't need cleaning. Yes, but it could need an oil change, need washer fluid, etc. Then further explain everybody will be sold out tonight because everybody's car washers have gone home and they have to save cars for their reservations. I gave them our reservation numbers cause I wasn't in the mood to make them one.
Post later.
I closed us (sold out) on reservations when several people asked for one way cars so I feared a cancelled or delayed flight and my car washers were leaving so wouldn't be able to handle a bunch of added reservations. Then people kept calling for reservations to pick up tonight so closed us on local rentals too. Had fun explaining to a couple they can not rent a guy returning his van because that car needs to be cleaned and serviced. He said it didn't need cleaning. Yes, but it could need an oil change, need washer fluid, etc. Then further explain everybody will be sold out tonight because everybody's car washers have gone home and they have to save cars for their reservations. I gave them our reservation numbers cause I wasn't in the mood to make them one.
Post later.
Thursday, June 26, 2008
Did it
Since my cc went through ont he make-up school and assume I'm enrolled, I booked my plane and hotel reservations. Hopefully no natural disasters wipe out the studio cause I really want this. Now all I have to do is put in vacation request and find a petsitter. I'm so excited. Post later.
Wednesday, June 25, 2008
PS. on Vet Visit
I got the final big mat out when Precious laid beside me on the couch and I grabbed the scissors to snip it off. It was huge. I have been pulling on littler ones more tolerable to Precious. Though after the third pull he runs away. I am working on removing the mats off his tummy.
Went to sister's house for laundry and it was hot and humid. I tied my hair in a bun and turned on the AC for the cats napping all afternoon. They looked up as I walked by them, but that was it for movement. After I arrived, thunder and lightening came and the rain poured down. I waited til it lightened up to go outside. Half way home it pours again and I hug the center line to keep from the puddles on the edge slowing my driving down. I barely can see or drive up hills with water rushing down. Then I hear clunking like rocks are being thrown at my car. Hail. Then wait in the car for the rain to lightened up again and rush in to wade through the parking lot, I'm wearing sandals. Opened the door for Precious and he ran away from the rain blowed in.
Had to argue with sister over the scratches, punctures, and bite marks on my hand from pulling out mats. I had justify, again, why I don't declaw my cats. Excuse me, but this woman told me not to declaw them when I first got them because she did and now she is terrified to let her cats outside, especially when they escape out the door. Why can't she say, Congratulations you have a cat (or animal) and move on with it? Yes my Precious bites and scratches when I pull on his fur. He is a cat.
She also thinks I should never take them outside cause she doesn't anymore. God forbid I change residences or cats change owners and the cats escape out the door. I want them to be able to find their way home, recognize danger, hide or escape from danger, fear moving cars, climb a tree, and climb down a tree. Am I being unreasonable here? Cats live 15 years and I'm a bad fortune teller. When I first got the cats, the apartment didn't allow doags and now they do so the cats got chased up trees when dogs charged at them. Anything can happen.
Now Frodo wants to play so better go. Post later.
Went to sister's house for laundry and it was hot and humid. I tied my hair in a bun and turned on the AC for the cats napping all afternoon. They looked up as I walked by them, but that was it for movement. After I arrived, thunder and lightening came and the rain poured down. I waited til it lightened up to go outside. Half way home it pours again and I hug the center line to keep from the puddles on the edge slowing my driving down. I barely can see or drive up hills with water rushing down. Then I hear clunking like rocks are being thrown at my car. Hail. Then wait in the car for the rain to lightened up again and rush in to wade through the parking lot, I'm wearing sandals. Opened the door for Precious and he ran away from the rain blowed in.
Had to argue with sister over the scratches, punctures, and bite marks on my hand from pulling out mats. I had justify, again, why I don't declaw my cats. Excuse me, but this woman told me not to declaw them when I first got them because she did and now she is terrified to let her cats outside, especially when they escape out the door. Why can't she say, Congratulations you have a cat (or animal) and move on with it? Yes my Precious bites and scratches when I pull on his fur. He is a cat.
She also thinks I should never take them outside cause she doesn't anymore. God forbid I change residences or cats change owners and the cats escape out the door. I want them to be able to find their way home, recognize danger, hide or escape from danger, fear moving cars, climb a tree, and climb down a tree. Am I being unreasonable here? Cats live 15 years and I'm a bad fortune teller. When I first got the cats, the apartment didn't allow doags and now they do so the cats got chased up trees when dogs charged at them. Anything can happen.
Now Frodo wants to play so better go. Post later.
Vet visit
Took Precious to the vet and Precious is still mad at me. Got up early and dragged the carrier out. Precious stuck his head inside but ran off when I tried to push him the rest of the way in. Chased him down and pushed on his shoulders to keep him down as I closed the door. He meowed on the way there.
Two gigantic collies and their owner were chatting with the nurses getting his bill ready. That freaked out Precious. Then a tiny puppy came in with her family, it fit sugly in the lady's hand. The little girl was eager to tell everyone they got a new puppy and it is a poodle. Man walked out to the car for the paper stating where they got the puppy. All I heard was "they were selling puppies" so I assume a pet store or person with lacking experience when I heard that puppy was too young to be taken from her mother. And too young for any shots or inspection for defects. The nurse guessed 4-5 weeks old and said this occurs a lot. She gave directions for bottle feeding puppy milk formula, rubbing tummy with wet rag to make it poop, and get it on puppy food in 3 weeks, then in 4 weeks bring it in for shots and checkup. I was horrified and glad I checked a cat book to know when my kittens should leave their mama cat before getting them so they were litterbox trained, weaned, and ready for shots when I received them.
Precious is a pound overweight at 16.8 pounds and needs lower calorie food. Guess this means less food in the bowls. His mats were so terrible on his rear that the nurse shaved his butt. He didn't like it at all and got wrapped in a towel to keep him still. One more mat left must be a sensitive spot cause Precious would not have anymore of it. The nurse asked if he had his front claws. He has all his claws. They stopped when the nurse holding him almost got bit and scratched. Paid the bill with yet another dog staring at Preicous in the carrier. Tried to comb and yank out more mats to Precious's displeasure at home. The big one on his butt is about to come loose, but is holding on. Strange they have not been meowing at the door to go out. Frodo is napping on top of the cupboards and Precious is hiding his tail on the balcony. I told the nurse it was amazing Precious lets me pet him even when he is mad at me (for good reason too). Post later.
Two gigantic collies and their owner were chatting with the nurses getting his bill ready. That freaked out Precious. Then a tiny puppy came in with her family, it fit sugly in the lady's hand. The little girl was eager to tell everyone they got a new puppy and it is a poodle. Man walked out to the car for the paper stating where they got the puppy. All I heard was "they were selling puppies" so I assume a pet store or person with lacking experience when I heard that puppy was too young to be taken from her mother. And too young for any shots or inspection for defects. The nurse guessed 4-5 weeks old and said this occurs a lot. She gave directions for bottle feeding puppy milk formula, rubbing tummy with wet rag to make it poop, and get it on puppy food in 3 weeks, then in 4 weeks bring it in for shots and checkup. I was horrified and glad I checked a cat book to know when my kittens should leave their mama cat before getting them so they were litterbox trained, weaned, and ready for shots when I received them.
Precious is a pound overweight at 16.8 pounds and needs lower calorie food. Guess this means less food in the bowls. His mats were so terrible on his rear that the nurse shaved his butt. He didn't like it at all and got wrapped in a towel to keep him still. One more mat left must be a sensitive spot cause Precious would not have anymore of it. The nurse asked if he had his front claws. He has all his claws. They stopped when the nurse holding him almost got bit and scratched. Paid the bill with yet another dog staring at Preicous in the carrier. Tried to comb and yank out more mats to Precious's displeasure at home. The big one on his butt is about to come loose, but is holding on. Strange they have not been meowing at the door to go out. Frodo is napping on top of the cupboards and Precious is hiding his tail on the balcony. I told the nurse it was amazing Precious lets me pet him even when he is mad at me (for good reason too). Post later.
Monday, June 23, 2008
Cat story
Cats had a good walk w/out their harnesses. They came back half way through the walk and ran off again. I painted my nails electric blue. Nails dry and it is time to go. Precious obeidently replies and scampers over. Keep calling for Frodo for almost an hour before giving up and going to my parents' house and grocery shopping. Precious follows inside and I lock him in. Last chance for Frodo. Five minutes later no reply. Damn him.
Return with groceries and Frodo is not there waiting for me. It's the harness for him tomorrow. Let out Precious and he is useless laying in the shade, but he does meow for Frodo. I get Frodo squeaks and finally after 20 minutes, he yowls from the roof of the garage. I call him to come home. He jumps down and dashes towards me. Then a car from behind me comes around the corner and stops. Frodo swerves to a pause and continues on with the driver trying not to run over him. I holler out "Sorry". Car continues. Why can't they just come back when I tell them to? Post later.
Return with groceries and Frodo is not there waiting for me. It's the harness for him tomorrow. Let out Precious and he is useless laying in the shade, but he does meow for Frodo. I get Frodo squeaks and finally after 20 minutes, he yowls from the roof of the garage. I call him to come home. He jumps down and dashes towards me. Then a car from behind me comes around the corner and stops. Frodo swerves to a pause and continues on with the driver trying not to run over him. I holler out "Sorry". Car continues. Why can't they just come back when I tell them to? Post later.
Quite a day
Car racers came back in droves so we had our hands full. The plane hangar had 3 buckets for the keys, one for us and 2 for 2 other companies. Plus two car wrecks this weekend is two less cars we can rent out. American Red Cross booked 15 cars and FEMA 5 more cars for Monday. I joked with Mom the other day that the owner is going to have to buy more cars just to supply the disaster relief people. People still think the whole state is under water. Nope, it's in Missouri now breaking leveees down there. Amazing as it seems, we have yet to reach the river crest measurements from Floods of 1993. My coworker from Florida never heard of Floods of 93 and we are eager to educate him. He is among locals who lived our whole lives in the area.
My manager complained the counter was sticky and the carpet was unswept, we have a vacuum attachment so use it and no more excuses, according to my coworker and the cash drawer was left unlocked, again. Ok, I'm going to start taking photos of the lock when I leave to prove I locked it. I check the drawers and cupboards 4 to 5 times before leaving and always yank on them right before clocking out. So anyway, I spent an hour and 15 minutes wiping the counters, sweeping the floor twice, once with the attachment and once with the sweeper, then swished the sand by the door out with one of the snow brushes (stuff the vacuum failed to pick up). I had a delayed flight so had plenty of time. Now my back is killing me and I broke a nail plugging in the sweeper. I sent an email to the manager apologizing if I missed any dirt, paper, or sand. I did my best. I didn't mention the medicating myself with my allergy pills and inhaler half hour before starting so I wouldn't have an itching fit I usually have when cleaning. I blew my nose once and face got a little itchy, but nothing unbearable. Had wash my hands cause they were filthy and to keep them from itching.
Well in other news, I am getting my make-up school fees charged on my credit card so will be stopping by my parents' house to pick my bonds. I need the money. I told her I wasn't going to ask her for money since I know they are busy paying for Dad's parents' house that needs a lot of fixing and their own kitchen project yet to be finished, so I'm sure they don't have plenty money hanging around. I will just pay off my credit card as much as I can. Even discontinue my internet and cell phone if I have to. It is safe to say I won't be buying any birthday or Christmas gifts or making any homemade cards for my coworkers this year. The skyrocketing prices on everything from gas to Kleenex don't help the situation either. And I have to take Precious to the vet this week for his shots. Such as life. Better go to bed now. Post later.
My manager complained the counter was sticky and the carpet was unswept, we have a vacuum attachment so use it and no more excuses, according to my coworker and the cash drawer was left unlocked, again. Ok, I'm going to start taking photos of the lock when I leave to prove I locked it. I check the drawers and cupboards 4 to 5 times before leaving and always yank on them right before clocking out. So anyway, I spent an hour and 15 minutes wiping the counters, sweeping the floor twice, once with the attachment and once with the sweeper, then swished the sand by the door out with one of the snow brushes (stuff the vacuum failed to pick up). I had a delayed flight so had plenty of time. Now my back is killing me and I broke a nail plugging in the sweeper. I sent an email to the manager apologizing if I missed any dirt, paper, or sand. I did my best. I didn't mention the medicating myself with my allergy pills and inhaler half hour before starting so I wouldn't have an itching fit I usually have when cleaning. I blew my nose once and face got a little itchy, but nothing unbearable. Had wash my hands cause they were filthy and to keep them from itching.
Well in other news, I am getting my make-up school fees charged on my credit card so will be stopping by my parents' house to pick my bonds. I need the money. I told her I wasn't going to ask her for money since I know they are busy paying for Dad's parents' house that needs a lot of fixing and their own kitchen project yet to be finished, so I'm sure they don't have plenty money hanging around. I will just pay off my credit card as much as I can. Even discontinue my internet and cell phone if I have to. It is safe to say I won't be buying any birthday or Christmas gifts or making any homemade cards for my coworkers this year. The skyrocketing prices on everything from gas to Kleenex don't help the situation either. And I have to take Precious to the vet this week for his shots. Such as life. Better go to bed now. Post later.
Friday, June 20, 2008
Interesting day
From the time I showed up to work until 4 hours later the car rental next door had a long line. One of their customers parked in front of our stalls and we planned to tell them to move it when the line died down. It never did. Even better, their customers hung around in front of my counter complaining on the half hour to 2 hour wait for their name to be called to receive their car. Guy told me they delivered 35 cars to FEMA's hotels so they didn't have to wait on the sidelines for their name to be called. This is ridiculous, he said. They also have been delivering cars to the private plane hangars where Indy car racers are flying into. We have too and my manager is a big car racing fan so she gets her picture taken with them. Guess hot shot drivers and their groupies don't take public transportation. I told one of their customers calling her hotel on her cell phone declaring she will be late because the car rental has a two hour wait for cars to be available that she needs to call their consumer affairs number cause that is not right to make people wait two hours for their reserved car. Things happen when people complain. I think she waited closer to 20 minutes.
In other news I found out a guy at work put in his 2 week notice 2 weeks ago so they a pizza party in his honor cause tomorrow is his last day, well now today is his last day. I know the bossman will miss him, he worked inside, outside, and at our other location. Nobody else does that. The past year or so the bossman has gotten the habit of not replacing people when someone quits so I wonder if anyone outside will be trained to work the counter. The bossman likes flexible people who can work inside and outside as needed. But not all the outside guys can handle customers and not all inside people are willing to wash cars. I refuse to stink if I don't have to.
Cats got scared again with the birds swooping down, even as they stared out the apartment window and balcony. Then it rained for a while. Well nothing else to report. Post later. Bye!
In other news I found out a guy at work put in his 2 week notice 2 weeks ago so they a pizza party in his honor cause tomorrow is his last day, well now today is his last day. I know the bossman will miss him, he worked inside, outside, and at our other location. Nobody else does that. The past year or so the bossman has gotten the habit of not replacing people when someone quits so I wonder if anyone outside will be trained to work the counter. The bossman likes flexible people who can work inside and outside as needed. But not all the outside guys can handle customers and not all inside people are willing to wash cars. I refuse to stink if I don't have to.
Cats got scared again with the birds swooping down, even as they stared out the apartment window and balcony. Then it rained for a while. Well nothing else to report. Post later. Bye!
Wednesday, June 18, 2008
The Birds
I thought I was in Alfred Hitchcock's movie The Birds during our cat walk today. The cats chill out on the grass and a bird, then another, then another, start their bird warning calls. Next a bird swoops down within a few feet of the cats. This excites and frightens the cats, their tails twitch, whiskers erect, and make that weird chattering sound. More swoops come and the cats run behind me, then want inside the stairwell. They come out again to be swooped again and want inside again. Precious comes back again while Frodo stay inside. Within a minute, bird swoops down almost hitting me this time and Precious wants back inside. Time is up and we go upstairs. Now the birds are on the gutter and balcony railing tormenting my cats again. Bad birds. Post later.
Tuesday, June 17, 2008
My make-up school keeps calling to say my credit card won't go through. I check the card and activate it so it will work. Still doesn't work. Check the online manage account to find my limit shrunk from $5700 to $1000. I'm confused, the paper attached to my card states the limit is $5700, what happened? Email customer service. Receive email confirming my limit is currently $1000. Um, that doesn't explain what happened. Call the 800 number and get a lady checking into it. Something on my credit report appeared to cause this dive in credit limit and because of privacy laws she can't tell me what showed up on my report for them to take such a strong reaction on a card I have not used in a year. She tells me that I was suppose to have received a letter about this. Sorry, if I received one I would not be asking this question. She will get me a copy of this letter to me immediately and transfers me to someone else. Typical.
Next lady informs me again that my limit is because of an infraction appearing on my credit report and they refuse to raise the limit. I have to get a credit report to figured this out on my own and blah, blah, blah how she can do nothing about it. They must expect me to have ESP and already know why I am being punished.
Go get my credit report and the first agency states they can not provide an online report because my account is frozen by an alert. Funny, I don't recall asking for a fraud alert. To get my report I must xerox 3 forms of ID and get it by mail. This doesn't solve my problem. Go to another agency and get my report printed. My report explains nothing on why I am being punished. It does show that my credit limit on the card in question was $5700 until last month. This month it is $1000. Guess I'll never know what I did to deserve this. I wish sometimes things would just go right and not have constant curve balls thrown at me. Call make-up school and give another card to realize I gave the expired card so call again with the correct info. The lady must think I'm a hair brain idiot.
While I'm dinking around on the computer and playing ring around the rosy on the phone, my cats are meowing outside. That means they are ready to come inside. Go downstairs and find Precious on the stairs with a neighbor. How did you get in here, I ask along with, Did you bring Frodo with you? Go get Frodo and check my shopping list. Get home to put on a new flea medicine. This one covers fleas, ticks, and mosquitos. They won't let me touch them now. Well, this is long enough. Post later.
Next lady informs me again that my limit is because of an infraction appearing on my credit report and they refuse to raise the limit. I have to get a credit report to figured this out on my own and blah, blah, blah how she can do nothing about it. They must expect me to have ESP and already know why I am being punished.
Go get my credit report and the first agency states they can not provide an online report because my account is frozen by an alert. Funny, I don't recall asking for a fraud alert. To get my report I must xerox 3 forms of ID and get it by mail. This doesn't solve my problem. Go to another agency and get my report printed. My report explains nothing on why I am being punished. It does show that my credit limit on the card in question was $5700 until last month. This month it is $1000. Guess I'll never know what I did to deserve this. I wish sometimes things would just go right and not have constant curve balls thrown at me. Call make-up school and give another card to realize I gave the expired card so call again with the correct info. The lady must think I'm a hair brain idiot.
While I'm dinking around on the computer and playing ring around the rosy on the phone, my cats are meowing outside. That means they are ready to come inside. Go downstairs and find Precious on the stairs with a neighbor. How did you get in here, I ask along with, Did you bring Frodo with you? Go get Frodo and check my shopping list. Get home to put on a new flea medicine. This one covers fleas, ticks, and mosquitos. They won't let me touch them now. Well, this is long enough. Post later.
Sunday, June 15, 2008
Not underwater
I keep getting calls telling me that the whole city of Des Moines is underwater. Obviously not since I'm answering the phone at the airport. Airport is fine, just part of DM is underwater. A levee broke this morning north of downtown called Birdland, which was evacuated a few days ago out of fear of flood. Downtown, north and east have flooded parts, but coming from south or west one is fine. I'm fine. Cats are fine. No walk today cause they didn't like the harness. Precious meowed at the door and ran away when I picked up the torture device. So since I had time inside I printed an updated map of the flooded and closed streets. I like accurate infor to give customers. They actually had red for closed streets and green for streets over water that are open. My coworker got confused what the yellow meant. That would be the main streets and the little unnamed streets are white. He said he still couldn't read and understand it. But then he is from Florida and still learning E 14th is Hwy 69 outside the city. I gave directions to his customer when he couldn't figure out how to send her to a town east of us when the quick way is closed. Then he thought maybe it was the way another coworker gets home when she lives in the other direction. Sometimes you need a native to give directions who knows the nooks and crannies of what is connected to what. Better go to bed. Post later
Saturday, June 14, 2008
Today's events
Today I come in and the manager is concerned about people getting home. One coworker is guessing he won't be in tomorrow from all the flooding. Wimp. I have no excuse because I cross no bridges and it's all hilly and curvy. Darn me for being so reliable.
There is a notice on the front door that as of now, there is no forced evacuation, but we are next to the flood line so that could change. Here's hoping.
A coworker asked if a certain guy next door was fired cause he hasn't been here all week. I explained he is on vacation this week. He wanted to take the family to Illinois, but the gas prices cancelled that trip so they are staying at home to take in the nearby sites, like the levees. A coworker driving home went to see a levee issue that knocked out a railroad bridge. It was so cool looking at the water covering the tracks. I'm glad someone found that exciting. He called again later to announce he made it home, in the long way around way.
I had two car keys with the same car number so my coworker had to check both outside to make sure the correct car numbers were in the system, it helps with returning.
Guy on a cell phone first asked if we had cars available. No. Oh, he already has one of our cars and it won't start so he wants to change cars. Why didn't he say that in the first place? We can exchange cars, I meant if you do not have a reservation we have no cars available. Now he wants another Caddy cause that's what he has. We don't carry Caddies, so he has to take a SUV or Van. Now he freaks about being charged extra for the larger car. It is an exchange, there will be no extra charge for the larger car. No, he was charged extra for getting a bigger car when he rented so he thinks he shouldn't have to pay for the upgrade since the car broke down. He has to take that up with the renting location. He has the car for 3 days so he has to pay for the 3 day rental. We don't give free rentals because cars break down, we exchange them at no extra cost.
Then some guy walks by the counter screaming at everyone that it is not right and not fair nobody does cash rentals, this is America! What does being America have to do with accepting cash rentals? My coworker said under her breath, Because we are giving you a $40,000 car, dumbass. Yeah, and you can wreck the car and not pay for it like many before you who try to get out of paying for their damaged cars. That is why we require a creidt card, we always get our money.
Wait for delayed flight cause lady called to make sure we will be here when her delayed flight comes in. Then she comes to the counter and announces she doesn't need the car after all. Bitch. But at least she was the last one. There was flight delayed later, but nobody called or put in that flight number, so I went home.
Ah, home. Cats very happy to see me. Got a notice of my Precious need to visit the vet soon. That is a first. End of the month, I'll get that done. Nothing else to report. Post later.
There is a notice on the front door that as of now, there is no forced evacuation, but we are next to the flood line so that could change. Here's hoping.
A coworker asked if a certain guy next door was fired cause he hasn't been here all week. I explained he is on vacation this week. He wanted to take the family to Illinois, but the gas prices cancelled that trip so they are staying at home to take in the nearby sites, like the levees. A coworker driving home went to see a levee issue that knocked out a railroad bridge. It was so cool looking at the water covering the tracks. I'm glad someone found that exciting. He called again later to announce he made it home, in the long way around way.
I had two car keys with the same car number so my coworker had to check both outside to make sure the correct car numbers were in the system, it helps with returning.
Guy on a cell phone first asked if we had cars available. No. Oh, he already has one of our cars and it won't start so he wants to change cars. Why didn't he say that in the first place? We can exchange cars, I meant if you do not have a reservation we have no cars available. Now he wants another Caddy cause that's what he has. We don't carry Caddies, so he has to take a SUV or Van. Now he freaks about being charged extra for the larger car. It is an exchange, there will be no extra charge for the larger car. No, he was charged extra for getting a bigger car when he rented so he thinks he shouldn't have to pay for the upgrade since the car broke down. He has to take that up with the renting location. He has the car for 3 days so he has to pay for the 3 day rental. We don't give free rentals because cars break down, we exchange them at no extra cost.
Then some guy walks by the counter screaming at everyone that it is not right and not fair nobody does cash rentals, this is America! What does being America have to do with accepting cash rentals? My coworker said under her breath, Because we are giving you a $40,000 car, dumbass. Yeah, and you can wreck the car and not pay for it like many before you who try to get out of paying for their damaged cars. That is why we require a creidt card, we always get our money.
Wait for delayed flight cause lady called to make sure we will be here when her delayed flight comes in. Then she comes to the counter and announces she doesn't need the car after all. Bitch. But at least she was the last one. There was flight delayed later, but nobody called or put in that flight number, so I went home.
Ah, home. Cats very happy to see me. Got a notice of my Precious need to visit the vet soon. That is a first. End of the month, I'll get that done. Nothing else to report. Post later.
Wednesday, June 11, 2008
We made the news again
I turn on my computer earlier today and there is a story on the Des Moines flood. You can relax, it was downtown. The storm sewers spewed out water all over Court Ave via the manholes. The prisoners in the holding cells came out to sandbag the courthouse cause the basement got flooded. The city crews pumped out the water. But that didn't relieve the Racoon River flooding every bridge in the area. Bars, hotels, and bridges were sandbagged and closed until further notice. Science Center, YMCA, and schools were closed today and tomorrow. Baseball stadium is sandbagged and so far dry. Apartment dwellers were stuck in their homes. The American Red Cross opened a few shelters. Also a nearby lake flooded and reservoir to the north released a controlled flood. Good thing I did laundry yesterday cause today going across town is a little difficult.
Cats didn't like the wind from this morning's shower so we spent it mostly in the stairwell. They have been napping ever since. Frodo took a nap on my foot. So far electricity and water is still going and there have been reports of prank calls announcing the power will be shut off. The news stated any power shut offs will be announced by the media, not phone calls. I can say much of downtown has no power in the flooded areas. I am doing fine. If necessary I can move into my parents' house. My sister's house forces me to cross the flooded river so it would be difficult to get to work in a timely manner.
I can hear the conversations with customers with reservations at downtown hotels when I go to work tomorrow.
"We have reservations, what do you mean I can't stay there cause it's flooded?"
"I mean the only way you can get there is to steal a boat and paddle to it, but it will be locked up, wet, and dark from no electricity, and that is if the National Guard doesn't remove you from the premises when they find you."
Or even better "I mean you will have to drive through road barriers and swim across bridges to get to your hotel, and trust me when I say the police and National Guard will get in your way and escort back to dry land cause they have no desire to rescue you."
Well, nothing else to report. Post later.
Cats didn't like the wind from this morning's shower so we spent it mostly in the stairwell. They have been napping ever since. Frodo took a nap on my foot. So far electricity and water is still going and there have been reports of prank calls announcing the power will be shut off. The news stated any power shut offs will be announced by the media, not phone calls. I can say much of downtown has no power in the flooded areas. I am doing fine. If necessary I can move into my parents' house. My sister's house forces me to cross the flooded river so it would be difficult to get to work in a timely manner.
I can hear the conversations with customers with reservations at downtown hotels when I go to work tomorrow.
"We have reservations, what do you mean I can't stay there cause it's flooded?"
"I mean the only way you can get there is to steal a boat and paddle to it, but it will be locked up, wet, and dark from no electricity, and that is if the National Guard doesn't remove you from the premises when they find you."
Or even better "I mean you will have to drive through road barriers and swim across bridges to get to your hotel, and trust me when I say the police and National Guard will get in your way and escort back to dry land cause they have no desire to rescue you."
Well, nothing else to report. Post later.
Overnight with niece
Yesterday, I got up and took off for my sister's house. I slept in since I was later coming home the night before. Had to go grocery shopping. Pushed niece in those car shopping carts and man was that hard to turn corners. I felt I was guiding a ship from the back. When we got back, the cats came out as I unloaded the car. Frodo came downstairs and freaked a little at my niece's eager presence. Precious keen on following his master explored outside and came upstairs when I did. Frodo rushed up to escape my niece. He took his time coming down from the fridge. Niece played with her toys as I got supper ready. I put in 101 Dalmatians (Puppy Movie in niece terms) and called my mother. She always wants to speak to niece. Niece told her we were going to the zoo tomorrow. I asked how long does one cook corn on the cob. 15 minutes. I didn't have the holders for the corn, forcing my niece to adjust by using her fingers to hold it. Then watched Peter Pan. She loves Tinkerbell but never seen the movie. By the end, niece was tired so put her to bed w/out stories. Then she came in the living room to say she couldn't sleep cause the toy cat keeps meowing. I turned it off.
Hear niece playing in the living room and eventually calls my name. Serve her oatmeal breakfast. Do the cats chores and take cats outside. Frodo runs away at niece's attempts at petting him. Precious was more calm about it. Neighbor dog came out and we petted it. Guy said 2 ground floor apartments flooded, courtesy of the pond that appears every time it rains in front of the building. He saw much carpet in the dumpster. I'm on the 3rd floor and he is on the 2nd so no flood damage for us. Niece ran around with Precious and said she wanted inside because she was cold. I think she is getting her hot and cold mixed up. Later in the car, she asked me to warm up the steaming hot car cause she was cold. Frodo came back and went for the door, but time wasn't over so he played with Preicous and ran off again. I followed him around until it was time to go. I picked him up despite his hiss and got scratched when a neighbor had to shut their car door spooking Frodo. iIt was just as well, the maid was vacumming the hallways and would never come in with all that noise. Go in and pick up the apartment. Load the car and Precious is ready to go in. Take Precious upstairs. I leave niece to occupy Precious so Frodo will come in. He doesn't and my fishing pole breaks. Grab niece calling for Frodo from the window and head for the zoo. Niece complains the car smells. That's because it is hot, when we drive a little with the windows down it cools off. Stop at the bank for cash and we are on our way. Niece keeps calling the zoo, the jungle.
See all the animals and niece is better with people hanging around her. I saw 2 school buses and a parking lot full of cars. Had rock hard ice cream and slush puppy w/out a straw or lid because straws are a choking hazard for the animals. Guess somebody doesn't know how to toss their garbage in the trash can where it belongs. At first she didn't want to ride the train and didn't want to see anymore animals. We rested and got ready to see more animals. Then she saw the train go by and wanted to ride. We were eating at the time so we had to wait on that. We skipped the camel ride from last year's refusal to get off the animal. Rode the train. She didn't want to feed the animals either so I announced that "I" wanted to feed them, so we are feeding them. I fed the goats and both fed the fish. The fish food kept landing on the bridge instead of the water so had to brush it in. Saw the sea lions get fed and do tricks. Niece wasn't sure about all the people around the pool so had to shove with her hard resistance into a gap so she could see better. A boy next to her was on his knees so she knelt down too, the railing hit her eye level.
Got her a stuffed animal (leopard she picked out) at the gift shop and went home. They are selling artwork t-shirts from the elephants, but all it had were a few stripes of paint. Abtract elephant art. Then I knocked my niece over when I shut the car door at her house. I thought she had walked up the nearby steps not realizing she was right behind the door. I hugged her and told her I was bad for not looking before shutting the door. My sister had been vacuuming and rearranging the furniture to clean peoperly. Told sister all about the zoo and niece calmed down. Did laundry and niece fussed on where the stuffed animals were, the panda bear, the tiger, the penguin. My sister got out the penguin I got her last year, but it wasn't the right one. They don't have a tiger or panda bear, she might mean my stuffed animals sitting in a basket. I have a baby penguin. Then our mother called saying my great-uncle died and Mom's cousin called earlier asking my brother-in-law to be a pall bearer. The funeral and visiting are on days I work so I can't go. I have to save my vacation days for my sister and make-up school. Niece got a little fussy since we skipped the nap from visitng the zoo all afternoon. Sister went outside to chat with a neighbor and my laundry dried so went home. Hugged and kissed niece.
Came home to Frodo howling in the parking lot and Precious meowing in the window. I think they recognize my car because I hear them meow before I get out. Put laundry away and do the cat chores again. Precious is sleeping on my feet and Frodo is on the cat tower. Good night. Post later.
Hear niece playing in the living room and eventually calls my name. Serve her oatmeal breakfast. Do the cats chores and take cats outside. Frodo runs away at niece's attempts at petting him. Precious was more calm about it. Neighbor dog came out and we petted it. Guy said 2 ground floor apartments flooded, courtesy of the pond that appears every time it rains in front of the building. He saw much carpet in the dumpster. I'm on the 3rd floor and he is on the 2nd so no flood damage for us. Niece ran around with Precious and said she wanted inside because she was cold. I think she is getting her hot and cold mixed up. Later in the car, she asked me to warm up the steaming hot car cause she was cold. Frodo came back and went for the door, but time wasn't over so he played with Preicous and ran off again. I followed him around until it was time to go. I picked him up despite his hiss and got scratched when a neighbor had to shut their car door spooking Frodo. iIt was just as well, the maid was vacumming the hallways and would never come in with all that noise. Go in and pick up the apartment. Load the car and Precious is ready to go in. Take Precious upstairs. I leave niece to occupy Precious so Frodo will come in. He doesn't and my fishing pole breaks. Grab niece calling for Frodo from the window and head for the zoo. Niece complains the car smells. That's because it is hot, when we drive a little with the windows down it cools off. Stop at the bank for cash and we are on our way. Niece keeps calling the zoo, the jungle.
See all the animals and niece is better with people hanging around her. I saw 2 school buses and a parking lot full of cars. Had rock hard ice cream and slush puppy w/out a straw or lid because straws are a choking hazard for the animals. Guess somebody doesn't know how to toss their garbage in the trash can where it belongs. At first she didn't want to ride the train and didn't want to see anymore animals. We rested and got ready to see more animals. Then she saw the train go by and wanted to ride. We were eating at the time so we had to wait on that. We skipped the camel ride from last year's refusal to get off the animal. Rode the train. She didn't want to feed the animals either so I announced that "I" wanted to feed them, so we are feeding them. I fed the goats and both fed the fish. The fish food kept landing on the bridge instead of the water so had to brush it in. Saw the sea lions get fed and do tricks. Niece wasn't sure about all the people around the pool so had to shove with her hard resistance into a gap so she could see better. A boy next to her was on his knees so she knelt down too, the railing hit her eye level.
Got her a stuffed animal (leopard she picked out) at the gift shop and went home. They are selling artwork t-shirts from the elephants, but all it had were a few stripes of paint. Abtract elephant art. Then I knocked my niece over when I shut the car door at her house. I thought she had walked up the nearby steps not realizing she was right behind the door. I hugged her and told her I was bad for not looking before shutting the door. My sister had been vacuuming and rearranging the furniture to clean peoperly. Told sister all about the zoo and niece calmed down. Did laundry and niece fussed on where the stuffed animals were, the panda bear, the tiger, the penguin. My sister got out the penguin I got her last year, but it wasn't the right one. They don't have a tiger or panda bear, she might mean my stuffed animals sitting in a basket. I have a baby penguin. Then our mother called saying my great-uncle died and Mom's cousin called earlier asking my brother-in-law to be a pall bearer. The funeral and visiting are on days I work so I can't go. I have to save my vacation days for my sister and make-up school. Niece got a little fussy since we skipped the nap from visitng the zoo all afternoon. Sister went outside to chat with a neighbor and my laundry dried so went home. Hugged and kissed niece.
Came home to Frodo howling in the parking lot and Precious meowing in the window. I think they recognize my car because I hear them meow before I get out. Put laundry away and do the cat chores again. Precious is sleeping on my feet and Frodo is on the cat tower. Good night. Post later.
Sunday, June 08, 2008
Busy week
We have a World Pork Expo this weekend, NCAA track meet this week, Hy-Vee Triatholon this week, and a Indy race at the local race track next weekend, plus all the disaster relief people here from all the tornadoes and flooding: And people have to argue about us being sold out and who in this airport has cars available. Pretty much nobody. If you want a genie go steal Aladdin's lamp.
Let's see, I get a lady who cuts in line of four people (I am helping the first two at the same time) tells me I look busy but she is in a hurry so she needs her receipt now. I explain very politley as possible she has to wait her turn. She claims she will just stand to the side waiting for her receipt and will leave when she can't wait anymore. OK, when I get through the line she will get her receipt. She left before I finished with the customer I was helping first.
Had a guy scream at me because we didn't have his chosen car available. He continues that this happens every time he comes here and demands to know why we allow reservations for cars we don't have when he shows up. Because we upgrade to larger cars for free when the smaller ones are all rented out and most people don't complain about that. He whines so more how any larger car he can't drive because it is the size of a boat. Call my guys up to ask for a smaller car. The only one available needs an oil change so he can't have it. Tell him again we have no smaller cars. Go check every single counter asking for a small car. No dice. He has to take what we got or don't get a car at all (not exact wording but the same sentiment). He thanks me for calling my guys, checking the counters, and remaining friendly when he wasn't. Oh yeah that makes me feel so much better. A**wipe.
Answered the phone to have a guy tell me our reservation line told him we are sold out. Yes we are sold out through next week. He wants our customer service number to complain. Sure. Give it to him and think he can complain all he wants, we are still sold out through next week no matter how badly he needs a car.
Had a lady call asking if we had a list of SUVs or Minivans cancellations so she can rent one. We are sold out through next week so she is not getting one even if someone cancels. It will be very unlikley that the colleges competing in the track meet will cancel their reservations for SUVs and Minivans. Good luck finding one this week at another company.
Can't think of anything else to report. Post later. Bye!
Let's see, I get a lady who cuts in line of four people (I am helping the first two at the same time) tells me I look busy but she is in a hurry so she needs her receipt now. I explain very politley as possible she has to wait her turn. She claims she will just stand to the side waiting for her receipt and will leave when she can't wait anymore. OK, when I get through the line she will get her receipt. She left before I finished with the customer I was helping first.
Had a guy scream at me because we didn't have his chosen car available. He continues that this happens every time he comes here and demands to know why we allow reservations for cars we don't have when he shows up. Because we upgrade to larger cars for free when the smaller ones are all rented out and most people don't complain about that. He whines so more how any larger car he can't drive because it is the size of a boat. Call my guys up to ask for a smaller car. The only one available needs an oil change so he can't have it. Tell him again we have no smaller cars. Go check every single counter asking for a small car. No dice. He has to take what we got or don't get a car at all (not exact wording but the same sentiment). He thanks me for calling my guys, checking the counters, and remaining friendly when he wasn't. Oh yeah that makes me feel so much better. A**wipe.
Answered the phone to have a guy tell me our reservation line told him we are sold out. Yes we are sold out through next week. He wants our customer service number to complain. Sure. Give it to him and think he can complain all he wants, we are still sold out through next week no matter how badly he needs a car.
Had a lady call asking if we had a list of SUVs or Minivans cancellations so she can rent one. We are sold out through next week so she is not getting one even if someone cancels. It will be very unlikley that the colleges competing in the track meet will cancel their reservations for SUVs and Minivans. Good luck finding one this week at another company.
Can't think of anything else to report. Post later. Bye!
Friday, June 06, 2008
You know...
You know your coworkers are bored when they make paper airplanes with maps and scratch paper. I threw them away after they clocked out.
Too bad, the excitement came after they left. A car washer got stuck in flood water down the street and then the engine wouldn't start. Counter guy who can't believe his ears and calls for a tow truck to pull him out. Car washer gets out of the car to wait for tow truck, instead of sitting in the car to keep dry. It is a hurricane outside so this guy must be really stupid. Even better he was stuck on the corner I turn to go home (north side of the airport), and it is a roadway he wasn't suppose to be driving on. He is suppose to drive on the airport service road that I took home cause I didn't want to get stuck in water reaching the middle of the doors, according to the tow truck receipt. When I drove by the corner, no water was standing around. It was a light rain when I left.
Another thing that got flooded was the airport's basement (we call it the dungeon). A janitor pointed out not to take the elevator for our sugar rush after the cafeteria's closed (pop and candy machines are cheaper too). Hopefully the mice and whatever is down there didn't drown in the standing water. Nobody said how deep but none of us walked downstairs to find out.
Then it is discovered that 2 roads are closed due to flooding, one to the north and one to the south, so I have to think a minute how to send my customer north. Send him across town instead of the flooded short cut. Then a counter guy asks us how is he going to get home tonight cause he lives in surburb to the west, and the main roads north and south are flooded. We all think and I came up how to get to the suburb going west. It is the way I go to get to the mall out there when I don't want to take the hectic freeway. I had to let eveyone know I'm a creative genius. I know that way has flood gates to keep the water back. Nobody had a better idea. Well better go to bed. It's 3 AM, I clocked out right before 2 AM. Post later. Bye!
Too bad, the excitement came after they left. A car washer got stuck in flood water down the street and then the engine wouldn't start. Counter guy who can't believe his ears and calls for a tow truck to pull him out. Car washer gets out of the car to wait for tow truck, instead of sitting in the car to keep dry. It is a hurricane outside so this guy must be really stupid. Even better he was stuck on the corner I turn to go home (north side of the airport), and it is a roadway he wasn't suppose to be driving on. He is suppose to drive on the airport service road that I took home cause I didn't want to get stuck in water reaching the middle of the doors, according to the tow truck receipt. When I drove by the corner, no water was standing around. It was a light rain when I left.
Another thing that got flooded was the airport's basement (we call it the dungeon). A janitor pointed out not to take the elevator for our sugar rush after the cafeteria's closed (pop and candy machines are cheaper too). Hopefully the mice and whatever is down there didn't drown in the standing water. Nobody said how deep but none of us walked downstairs to find out.
Then it is discovered that 2 roads are closed due to flooding, one to the north and one to the south, so I have to think a minute how to send my customer north. Send him across town instead of the flooded short cut. Then a counter guy asks us how is he going to get home tonight cause he lives in surburb to the west, and the main roads north and south are flooded. We all think and I came up how to get to the suburb going west. It is the way I go to get to the mall out there when I don't want to take the hectic freeway. I had to let eveyone know I'm a creative genius. I know that way has flood gates to keep the water back. Nobody had a better idea. Well better go to bed. It's 3 AM, I clocked out right before 2 AM. Post later. Bye!
Wednesday, June 04, 2008
No news tonight
No news tonight, we have a severe thunderstorm going on and a tornado on the ground to the south of us. We are just at the tip of the storm system with wind and lightening, but another storm over Omaha will be here in a couple hours. Right now the tornado is just hitting south of my hometown, Yes my dinky hometown rarely on a map was on the map of the tornado path. The hook (a tornado on radar) has been moving east the past hour and is reported to slow down just west of my hometown. Guess more federal disaster people will be renting cars this week, several towns were in the path though mostly rural areas were hit.
Jay Leno just came on we shall see what happens tonight. I usually turn off the TV at night because of the noise, but I will keep it on a little while longer.
Events this week include stepping on Precious laying in the bathroom doorway in the middle of the night, later he jumped up and meowed when I came his direction. Then I had to get up at 6 AM to close the window cause it was raining in. Poor Precious was eating his food near the window and ran away all wet. When I closed the window he came back to finish his meal. They reported 50 MPH winds knocking trees down. I believe it. Went out to my sister's to do laundry tonight. They had a bunch of books drying cause it rained their open window too. Carried sister's cat back indoors from niece leaving the door open. I painted my niece's fingers and toes when sister got tired. It was starting to sprinkle when I left so I raced home cause I didn't bring a coat. Now the kitties are wrestling on the floor. Well better go. Post later. Bye!
Jay Leno just came on we shall see what happens tonight. I usually turn off the TV at night because of the noise, but I will keep it on a little while longer.
Events this week include stepping on Precious laying in the bathroom doorway in the middle of the night, later he jumped up and meowed when I came his direction. Then I had to get up at 6 AM to close the window cause it was raining in. Poor Precious was eating his food near the window and ran away all wet. When I closed the window he came back to finish his meal. They reported 50 MPH winds knocking trees down. I believe it. Went out to my sister's to do laundry tonight. They had a bunch of books drying cause it rained their open window too. Carried sister's cat back indoors from niece leaving the door open. I painted my niece's fingers and toes when sister got tired. It was starting to sprinkle when I left so I raced home cause I didn't bring a coat. Now the kitties are wrestling on the floor. Well better go. Post later. Bye!
Monday, June 02, 2008
Uneventful day
Took out a bunch of garbage and cats follow out w/out harness, so put them on in the hallway. Precious came outside, but Frodo never did. He came downstairs and I petted him, but made it all way to the door. Precious was exploratory where he knows dogs reside on the ground floor and meowed real loud. Such a bad boy I don't where he gets it from. I might get Frodo a larger harness, it is a little tight on him.
Nobody yelled at me today. I did have upset customers, but nothing I couldn't remedy. One guy returning his car was yelling at my coworker for the upgrade he was charged, He's a special club member so he is suppose to drive a SUV no matter what he is booked in. Only the manager can take that off. He left then came back yelling some more and my coworker explained the manager is here at 6 AM. He scoffed declaring he isn't calling any manager, he's going to corporate to complain. That don't mean much to us. Not yet anyway. January or February it will.
Had a gal flip out on the phone about her tire blowing out and the roadside wouldn't help her. She managed to get a stranger to change the tire to the spare and wanted the number to the location nearest her to exchange cars. When she got there they told she has to pay for tire and pay an extra day because her return time had just passed. And that only we can fix the problem cause we rented it. Then the guy got on her cell phone explained they had to extend the rental to do the exchange. I ask why. He repeated himself and then I got a dial tone. That son of a bitch hung up on me! My coworker is shocked at my language. Lady calls right back saying this guy is an asshole. Yeah, he upset me by hanging up on me. Go into her contract and she paid for the car coverage, bumper to bumper coverage, so she is not responsible for damage to the vehicle. She calms down. Ok, didn't bother to mention this since they already charged her credit card but if they had extended the rental 1 hour instead of returning tomorrow, they could have done the exchange w/out charging her two days. So, went in and altered the charge time so if she hopped it to her destination and returned the car in a few hours she would be only charged one day. When she called about the flat tire was an about hour before her return time to be one day. Put in a note what I did to compensate this distress. I do my best. Well, better go to bed. Post later. Bye!
Nobody yelled at me today. I did have upset customers, but nothing I couldn't remedy. One guy returning his car was yelling at my coworker for the upgrade he was charged, He's a special club member so he is suppose to drive a SUV no matter what he is booked in. Only the manager can take that off. He left then came back yelling some more and my coworker explained the manager is here at 6 AM. He scoffed declaring he isn't calling any manager, he's going to corporate to complain. That don't mean much to us. Not yet anyway. January or February it will.
Had a gal flip out on the phone about her tire blowing out and the roadside wouldn't help her. She managed to get a stranger to change the tire to the spare and wanted the number to the location nearest her to exchange cars. When she got there they told she has to pay for tire and pay an extra day because her return time had just passed. And that only we can fix the problem cause we rented it. Then the guy got on her cell phone explained they had to extend the rental to do the exchange. I ask why. He repeated himself and then I got a dial tone. That son of a bitch hung up on me! My coworker is shocked at my language. Lady calls right back saying this guy is an asshole. Yeah, he upset me by hanging up on me. Go into her contract and she paid for the car coverage, bumper to bumper coverage, so she is not responsible for damage to the vehicle. She calms down. Ok, didn't bother to mention this since they already charged her credit card but if they had extended the rental 1 hour instead of returning tomorrow, they could have done the exchange w/out charging her two days. So, went in and altered the charge time so if she hopped it to her destination and returned the car in a few hours she would be only charged one day. When she called about the flat tire was an about hour before her return time to be one day. Put in a note what I did to compensate this distress. I do my best. Well, better go to bed. Post later. Bye!
Subscribe to:
Posts (Atom)