Had a bad day. First overslept and I'm still tired. I think the rain making my allergies act up had something to do with it. So the kitties didn't get their daily walk outside. They were very disappointed. It was raining when I left and still raining when I came back so let them out on the balcony.
Then when I come to work, the manager asks about working the closing shift 5 days a week. I guess, I stampered. Sensing my reluctance of direct reply, she asked about closing all 4 days I work. Oh, I can do that w/out a problem. I prefer my 3 days off. When the other closer came in I said, So I hear you don't like closing anymore. No, he is not liking it mainly because of delayed flights and bad info from the airlines. Last night a flight was announced to arrive after our cut off so my coworker went home. It arrived 5 minutes before the cut off so the customer was PO'ed. So the manager calls up the airlines and pays the customer's cab fare to the hotel. I guess the other closer had enough.
Then one coworker had a customer who didn't like the car his company reserved came back to complain his car was filthy and needed another cleaning, demanded a bigger car from his trouble of walking back in here to report employee incompetence (not the exact wording but you get the idea). Exchanged cars and sent him on his way. Coworker who had him before was displeased I gave him a better car after the fight they had with him. Sorry. Gave the keys to the car washers to inspect it. Nothing was wrong with it, just some stains on the floor that won't come out. Jerkoff wanting free upgrade as usual.
Then another coworker had a guy who was displeased the GPS was not in the car already, sorry ours are portable and cost extra. Then he wanted a car with the Ipod jack, and then got upset the cord connecting the Ipod and jack was not in the car already either, he had buy his own (Yeah sure, we also offer free cell phones plugged into the cigarette lighter for your conveinence to steal). My coworker told him to go to RadioShak for the Ipod cord.
Next a family (man, woman, 4 children) came by the counter for broken car assistance (car is in parking garage). I connected them to airport operations. They only do jumpstarts for people. So the lady (man was silent in this coversation) whines and whines how they have a tournament to attend, they are not from here, and they don't have AAA, So What Do They Do? Let's see, there are 500 body shops in this city and none will be open at 9:00 at night, we do have a tow truck company number that we use but that won't help them w/out an open garage to take it to, and finally Two grown ups old enough to have teen/preteen children don't know what to do when their car breaks down. I offered a phone book after answering her question on the cost to rent a van. Then a customer came up behind them so they got on their cell phone while the kids sat on the benches. Isn't this why we buy car insurance?
Let's see, I got busy with a customer, put someone on hold, and then a club member comes up behind the customer I'm helping to get all pissy with me cause I am the only one at the counter. I offered to call my coworker back in (I can't help it this guy keeps getting bored and goes outside to shuttle cars). Coworker comes back to rent a car and answers the phone. Then went back outside.
Now the coming weeks we have to save all the vans for Drake Relays to meet the demand.
Oh had 3 guys ask for directions to the race track nearby. Knoxville or Newton, I had to ask. Newton. One guy got confused when the hotel person said go west to find Newton and I said east. The guy said, I'm at the airport, so maybe the hotel clerk was thinking he was at another city's airport. No more to report. Post later. Bye!