And I was having such a good day

Having a good day at work (cashier at a retail store), keeping busy so my long day goes by quicker. 9 hours is a long time to stand on my feet, but next week I'm getting a nice paycheck so feet will just have to get use to it. Then a note appears and I'm the first to read it. A customer had emailed the corporate office a complaint that a cashier was rude. So with lots of notes in margins from management on how badly they are horrifed such a person would say these things about "us". Then later another note was added of a list of complaints against us cashiers. My real opinion would get me fired so I have to resort to apply for other jobs in the hope of an interview. At least businesses are expanding instead of closing so I have hope. So I will just state facts here. Fact #1: Management did their math wrong but then people don't like their math (or grammar) corrected. Fact #2: Rude is open to interpretation and often used when customers have a temper tantrum and don't get their way. No cashier enjoys being bullied and sometimes that causes our "nice and friendly" disposition to drop suddenly. And another fact: This rude cashier could have been anybody simply following the rules given to them. Management wants us to follow rules and even thought of reward system to encourage this, and then they get mad when we do follow them because a customer got mad (oh my goodness, how could anyone predict that was going to happen!). Fact #3: Customers who say they will never shop our store again will always and mean "always" show up a week later to shop. Blackmail never works on me but management always cave in, with horror, at the implication and reward the complainer with coupons. A perfect example how corporations only see with the customer point of view only and ignore the point of view of employees. And then they act surprised when people quit on them. (From A Christmas Carol: I would love to give that Mr. Scrooge a piece of my mind and I bet he would choke on it). Fact#4: I make people mad at me every day and I refuse to hang my head in shame over it: Today I made several customers mad because our new system will not allow us to take coupons early as we did before; one person got mad because I was calling to look up a store card for the customer ahead of her and stormed to another register; another got mad because an item was not on clearance and I made it worse because it was too late to remove the item and she didn't want to wait in line at customer service to return item; and finally I made someone mad because I left the counter to straighten when she wanted to check out and yelled at me to come back. I won't go into the list of complaints and only say "They want us to call for help and then get mad when we do" and "I don't being treated like a child and be demanded of me to ask permission to use the bathroom". OK, alright, I got it off my chest. Going to bed.