Wacky people

My manager always says we get more wacky customers around the holidays, and during full moons.

Today we had an angry customer who cancelled her rental complain about us still charging her for a car she did not rent. Actually, we did refund her money it just had not gone through the system yet. Sorry, we do not possess steroids for computers to make them work faster. It can take up to 72 hours to release the charge from her card. That explanation did not satisfy her and she demanded a manager (my manager can't make computers work any faster either). I send her to my owner's voicemail since he is outside. She calls back and my coworker answers. She is angry now because there is not a manager present 24 hours a day (eventually the manager has to go home). My coworker gives her our consumer affairs number to call. So consumer affairs calls us wanting a manager, I have my coworker take the call. Now the lady is threatening to never rent from us again from our unfair business practices. My coworker asks consumer affairs what this lady expects us to do, she is not being charged for anything and we can't up the speed of the refund off her credit card. My coworker sympathesizes with the operator and hangs up.

While this drama is going on, we have another wacky customer wanting to rent a car at the rate she was quoted. She does not have a reservation, so technically we owe her nothing and she has no proof of what was quoted. She called earlier wanting a car we didn't have available and I sent her to the reservation line expecting them to tell her we are sold out. No, they did not tell her that. I explained to her the reason why the operator did not make her a reservation: we don't have what she wants. She screeches why was she given a quote for something we do not have to give her. How should we know, we do not control the reservation center? She asks around at other car rentals for their prices while we scratch up a car for her. It is a car even if it is not exactly what she wants. I inform my coworker once she leaves the counter that I sent her to the reservation line and never promised a car to her. Then, we call the car cleaners to bring a car over for her to find out they are all dirty. She says she will take a dirty car right now and demands a discount because it is not clean. No, she will just have to wait for a clean car. Next, she is furious because she was not quoted a correct price. My coworker gives her the consumer affairs number because we are not honoring any quote she claims. She accepts the new price and leaves when the car is brought over.

Just before I leave work, a man returns a car. I go outside to move it because instead of parking in a marked space, he left it in the middle of the aisle in front of our spaces. I moved the car 5 feet, turning into the nearest space. I am ready for bed. Post later. Bye!