Took out a bunch of garbage and cats follow out w/out harness, so put them on in the hallway. Precious came outside, but Frodo never did. He came downstairs and I petted him, but made it all way to the door. Precious was exploratory where he knows dogs reside on the ground floor and meowed real loud. Such a bad boy I don't where he gets it from. I might get Frodo a larger harness, it is a little tight on him.
Nobody yelled at me today. I did have upset customers, but nothing I couldn't remedy. One guy returning his car was yelling at my coworker for the upgrade he was charged, He's a special club member so he is suppose to drive a SUV no matter what he is booked in. Only the manager can take that off. He left then came back yelling some more and my coworker explained the manager is here at 6 AM. He scoffed declaring he isn't calling any manager, he's going to corporate to complain. That don't mean much to us. Not yet anyway. January or February it will.
Had a gal flip out on the phone about her tire blowing out and the roadside wouldn't help her. She managed to get a stranger to change the tire to the spare and wanted the number to the location nearest her to exchange cars. When she got there they told she has to pay for tire and pay an extra day because her return time had just passed. And that only we can fix the problem cause we rented it. Then the guy got on her cell phone explained they had to extend the rental to do the exchange. I ask why. He repeated himself and then I got a dial tone. That son of a bitch hung up on me! My coworker is shocked at my language. Lady calls right back saying this guy is an asshole. Yeah, he upset me by hanging up on me. Go into her contract and she paid for the car coverage, bumper to bumper coverage, so she is not responsible for damage to the vehicle. She calms down. Ok, didn't bother to mention this since they already charged her credit card but if they had extended the rental 1 hour instead of returning tomorrow, they could have done the exchange w/out charging her two days. So, went in and altered the charge time so if she hopped it to her destination and returned the car in a few hours she would be only charged one day. When she called about the flat tire was an about hour before her return time to be one day. Put in a note what I did to compensate this distress. I do my best. Well, better go to bed. Post later. Bye!
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