Today I put harnesses on the cats to their displeasure. Once on Precious was ready to explore outside, Frodo takes 40 minutes to come downstairs. We traveled quite a distance and that naughty boy jumped with his back arched to break my grip on his leash. Then when I heard a loud yowl from Frodo still in the stairwell, I carried Precious back and opened the door for Frodo. Precious dashes under the cars and I wait for him to move out from under them to carry him back to the grass. Frodo walked with his tummy near the ground so he looked like a large weasel. Truck went by and Precious jumped into a tree. I reached up and unhooked the leash. Frodo make a dash for the cars and I grabbed his leash. I picked him off the parking lot and carry him back to the tree Precious is still in to notice a car coming our direction. Good thing I moved Frodo out of the way. Precious jumps down and the leash goes back on. Finally carried both back and went home.
Not too many customer stories. One lady called wanting me to guarentee her reserved car will get 28 miles per gallon cause she doesn't want to spend a fortune on gas (take a time machine back 20 years). I can guarentee her nothing, we estimate the mileage per gallon. Then had yet another call asking if we have cars available cause he has a reservation for one. I explained if he has a reservation he is going to get a car (sold out means we no longer allow anymore reservations to be made). And I have been getting this same question since last weekend, what is going on with these other cars rentals?
Let's see what else. Had a lady comment how chipper I appear so late at night. I'm a night owl or very good actress. I thought later perhaps because I'm going home in 2 hours could cause a chipper attitude. All the flights came in and my last flight was a guy on the Do Not Rent List. Naturally he is pissed cause a travel website allowed him to make this reservation 3 months ago. Obviously this website is not connected to our "List". This is the computer age so don't give me that bull shit and he demanded I write my manager a note declaring everybody making reservations should be connected to our "List". I didn't write any such note. He also asked if this website will charge him for this rental even though he can't pick up his car. Not likely since it is not a Prepaid Rental. Next he fumed how we stranded him at 11 at night. I pointed out the 2 car rentals that had their "Cars Available" sign out. I gave him the 800 number to call and even dialed it on my phone at his request. He slammed the receiver so hard it bounced off the phone and hit my DVD player next to it. Hopefully nothing broke. It is not a 24 hr service number so now I'm going to feel the heat of his anger, he said in so many words, cause I represent the company in his eyes which something I fail to understand (I figured this out since they hired me). Oh, and he works for the government and rented here for years and we never emailed this to him so we have no justification for doing this to him. Oh, an epiphany. He got into a wreck with one of our cars and the government paid for it so we shouldn't have put him on the "List". I'm sorry, I can't help with that because my computer doesn't say who or why this occurred, not even when it was put in. He says I'm not really sorry and don't really care and he will tell all 40 people he knows not to rent from my company. OKay, I reply. He finsihed his tantrum and left. I cancelled his reservation citing customer was on the "List". At least he wasn't yelling and cussing at me to make me lose my patience and call security. Did he really think he was the first customer I dealt with having this problem? He can type his problem on the CNN tickertape for all I car, I can admit freely that I Am Not A Genie and make people mad on a daily basis. My cats broke my magic wand playing fetch.
Off to bed. Tomorrow should be exciting with a ton of reservations and one of the car washers will be at his grandfather's funeral so the bossman will be present. Oh, since I came home Frodo has been jumping around everywhere like a mad cat. Post later. Bye!
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