Battle with Paypal continues

I emailed my complaint for the 3rd time about my issue with paying Paypal for a cat tower I failed to receive from My Pet Island. Jumping through hoops like a circus poodle to get a refund. Made myself a member as commanded by Paypal just to lodge a complaint (they do not communicate with nonmembers). My 2nd complaint received a copy and pasted list of rules on how to lodge my complaint. If that worked, I would not be using the Contact Us feature. Now with my 3rd email we shall see what happens. I will be sure not to buy anything that demands I pay through Paypal only again. Protect consumers from scam artists my ass. Screw You is more like their policy.