My coworker this week actually heard a customer say to them "Don't force me to play the race card" when the customer was not getting their way. Excuse me? Was that a threat? I hate to break this to people who have never worked a sales job before, but we make people mad every day. Threatening to have the associate's job, accuse them of racism, name calling, or threaten to call the home office to complain are empty threats to us.
I made someone mad at me today because her credit card declined. I even dialed her credit card customer service number for her and the credit card company refused to allow the authorization. Then, I refused to take a cash deposit, so she did not get the car. Post later. Bye!
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