Had 4 wedding blocks this weekend. Saturday night had 2 wedding parties needing transportation so the driver had a little help, but then the help went to go bartend so they spent the night going back and forth between the two venues plus other people wanting rides from a bar. Lots of drunk people dressed up fancy in the lobby. Once they return from a bar, they always head for the snack shop.
Had a guest complain about a puddle of water near the bathroom. Funny the room above it had the same complaint. Had only 3 rooms available to move them to. Put them on the other side of the hotel. Guest was worried I would place them right below their old room that probably also had a water leak on the carpet. I explained I wouldn't do that to them.
Had someone bring in two husky dogs who were wandering the street outside. They had collars and well taken care of. They said they called animal control but they were busy. Yeah, we called about a kitten in the parking garage and they never came. I put the dogs in the sales department and soon after a cop came to take them away. I remember once it took them 7 hours to pick up dogs my shuttle driver found outside and they followed her inside.
Had the reservation line call at 3 AM explaining someone wanted to check in early at 9 AM. Explained we were sold out and housekeeping doesn't arrive until 9 AM so we won't have a room to check them into. Oh, but they have to check in early and need a room promptly. They are requesting an early check in. Then they can call later to see if any rooms become available. Guests need to learn requests are not guarentees of anything. You can request anything under the sun but that doesn't mean I can deliver it.
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