Interesting phone call

Had my interesting phone call for the night. Guy calls saying he left something in his room and wants it mailed back. OK. He wants me to check the room right now. Security won't answer her walkie talkie so I go up myself. There is a "Do Not Disturb" sign on the door. Can't go in so he will have to wait for the maids to clean it. The room is not listed as checked out so I don't know if someone is in the room or not. He demands I barge in the room and retrieve his left behind item RIGHT NOW! No. He gives the phone to his lady who demands I knock the sign down and go in. It's not like I will walk in to see 2 naked people. I don't know that. How about I break the rules and barge in the door. How about I follow hotel policy that forbids me to open the door. If I had more intelligence or better pay, I would open the door. I hung up the phone.

I've received too many crank calls asking to barge into a room for a lost item in the middle of the night to find they have never been a registered guest. I also get calls asking for towels for a room we don't have. The real interesting calls are the scammers. You are receiving a UPS package tomorrow so write down the tracking number and read it back to them. Then they say they are the property owner (Really, we are corporate owned hotel and have a CEO) and want me to confirm my cell phone number. Don't think so. Then I get the fake IT calls from a weird number on the caller ID claiming my general manager ordered an update on the computer system (Really, we get automatic overnight updates every night). They want to remote into my computer to add the update. Don't think so. Why don't I trust them? Let's see. 1 They are calling me. 2 They don't know the name of the general manager who supposedly ordered this update. 3 They are not calling from a Tech Support number. Need I say more?