Weirdos

For some strange reason I attract weirdos to me, even with phone calls I get more weirdos. People tell me they get freaks too, so it is not just me. Today I dealt with someone wanting directions to the return lot, and misunderstood every word I said.
Then someone could not find her rental car. Sometimes our car jockeys error in their jobs, so I give another car. She does not understand the direction 4th row, when she leaves it is the 4th row over. Then asks about row D the signs say D1, D2, D3, hers is the 12th car down the row. She wants someone to go with because this is too difficult for her. At the moment, there is no one to leave. She will just have to walk alone. The guys outside wrote the correct location for the car.

Then a couple was here forever because their credit card won't go through. Sorry, if you can't pay for the rental we are not giving you a car. They tried different cards and called the credit card company. No help from them. Next, the man tries to gain sympathy by asking if I had trouble with my credit card shutting down because I was a day late with a payment. No, I say, I pay my bills on time, I don't have trouble with my credit cards. I am one of the few people in the world without credit card debt. He says they pay their bills on time too. Customers should learn not to ask questions they can not handle the answer to. Then the lady demands an explanation on why she can't pay with 2 credit cards or a check. Our system is not set up that way and the secretary upstairs gets messed up if she had to deal with 2 credit card payments on 1 rental coming in at different times. That was not good enough for her. Sorry, we do not make exceptions for people who can't pay. I changed drivers on the car and a card goes through. She wants to keep it longer, that goes through. Then wants insurance for the car, that does not go through. So she gets a car, but no coverage in case of an accident.

I guess I should explain my car rental does not accept anything else upfront but a regular credit card, and most car rentals here are that way. At the return we can take check, cash, or check/debit card, but not upfront. Too many customers long ago screwed the company when they did take debit cards so tough luck. The Visa or Mastercard logo on a checkcard does not change the fact a card is connected to a bank account. You are not buying a bag a groceries, you are renting a $14,000 car and we want it back. Nobody takes cash payments upfront at this airport anymore, 1 did until a while ago. 2 take debit cards with requirements. There are 6 companies here for car rentals.

A jerk did get help from my coworker. He demanded that she give him a receipt without knowledge of the mileage of the car. Our computer will not let us print a receipt without it. We explain the need to track maintence of the cars by mileage, unless you wish to break down in the middle of a highway. So 1 of the car jockeys comes with keys of cleaned cars and leaves to get mileage on the car. He demands a receipt NOW, at other locations he does not have this problem. We are smaller staffed than Chicago. They argue back and forth until the guy calls with the mileage.

And on top of these crazy people, I have a cold. My allergy medicines are ineffective, so it must be a cold. Is there a full moon out? I usually get more freaks during a full moon. I have finally have run out of things to bitch about. Good-bye!