Excitement of the morning. Guest accused housekeeper of stealing their wallet from their room. They were screaming at me at the front desk what was I going to do about it and they are ready to call the police. What can I do but call the housekeeping supervisor to investigate it. I have to wait to hear back and they have to get to a wedding. Well 10 minutes later I go on break and hear from someone that guest found their wallet. Heard they demanding compensation for the stolen wallet.
A coworker later said a guest parked on the street cause meters are free overnight and Sundays. Well they forogt to lock their car so their packed trunk stuff was stolen. And they blame us for it. Excuse me, how was that our fault. Call the police, call the National Guard, what do they expect me to about it? You left items in view in your unlocked car. How is the hotel staff responsible for that? Just because they never been to my city before doesn't make the hotel responsible for leaving your brain at home.
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