Good-bye to Manager

Front Office Manager had his last day today. Said he was coming in tomorrow for his exit interview. Funny I did my exit interview last summer online. Wished him luck in his new job. Won't tell anyone about his new job. Oh well, he will be missed. I think he depended on my senior supervisor too much doing the schedules, the ordering, or making reservations for groups, so when he left, manager got stressed out. With all his responsibilities, he needed a secretary. And here I thought he had staying power.

Well 2 task force people arrived to help out at the front desk. I guess they are the new workers I heard about. They are from corporate and asking everybody about the hotel. Yeah, I will give 2 major problems that are not the fault of management, but the corporate office. First, there are water leaks everywhere, we had a flood in the back hall from a burst pipe last winter and another night had a washer leaking water all over the laundry room. Water means mold and a lot of guests complain about mold in their rooms. We need to close the hotel, gut it out, fix the problems, and then reopen. This hotel is literally falling apart. New carpet the manager has put in is nice, but that won't fix the plumbing issues. And worse, I am older than this building built in 1990's. 35 years is hardly considered an old building but that is what guests call it. We needed a renovation 3 years ago, but corporate kept cancelling them. The other major problem is the overselling by the sales department. The sales people don't have access to the reservation system to know when we are sold out. They are making contracts and sending them to the corporate sales person to make the reservations with no knowledge on how many other reservations have already been made. That's stupid. Then the corporate office refuses to let us shut off the tap when we sell out of rooms. Maybe we can handle a few oversells from people not arriving, but we can't handle 20. When we send guests to other hotels from being sold out, the hotel pays for that rooms so they are losing money overselling us so severely. They worry about guest reviews and custoemr surveys. Well apparently not enough to service the customer from their corporate greed. Trust me, I get paid the same if we sell 100 rooms or 200 rooms. The general manager is not going to suceed when set up for failure.

Heard that the car buddy got a job detailing cars. Good for him, no more food delivery. He wants to get an apartment. Maybe my roommate can move in with him.