Is there a contest?

Is there a contest to be my worst customer and get on my blog. I noticed customers are nastier than usual and Labor Day is over.

On Labor Day, I was tempted to call security for car rental next door from all the screaming at the car rental agent going on. One customer started shouting at someone in their backroom to help the solo agent at the counter. A car washer is not qualified to rent cars, he was picking up his paycheck in the backroom after dropping keys off and heading back outside to wash more cars. The people standing in line are welcome to drive filthy cars covered in spilled drinks and food crumbs, it will give them something else to complain about. I think a manager outside came in to help him shorten his line.

This week I get 3 people complaining about the their cars smelling like smoke. They thought Iowa Law says you can't smoke in rental cars. What would you like me to do, handcuff myself to every customer to make sure they don't smoke in it? We can't control what customers do in their cars. We have drug runners and bank robbers rent our cars, you really think we approve of that. Even if we threaten with fees if the car smells like cigarettes, people will complain they shouldn't have to pay it cuz the prior renter or one of our car washers smoked in it, it wasn't them. People think they shouldn't have to pay for damage someone else caused or pay for parking tickets. Plus with the recession, we have been buying used cars to save money so any car could have been smoked in before we got it. How do you expect to get that cigarette smell out of the upholstery? We have air freshner but it only lasts so long.

Had one guy demand to look at his car before I rent it to him. Sure, here's the key to check it out. I trust him with keys? I had his credit card and club info, he wasn't getting a free car if he took off. Ok. Comes back displeased. There are scatches all over (this ain't a car dealership), trunk not big enough, reeks of smoke, blah blah blah whatever. Next he demands his credit card back cause my lowest mileage car wasn't good enough and he don't want to hear my excuses. Cancel his reservation cuz he's going to our competition instead. Gave back his stuff to His Highness and said Have A Good Day. I am not allowed to use 4-letter words at my customers.
Later.