Had a coworker I normally don't see. She had bad scratches from her new kitten because he missed jumping on the couch and landed on her calf. Apparently, she is getting moved to the other location cause someobdy put in their two week notice. Poor girl, she's going to be bored to tears out there since they have less business than we do.
Had a guy complain about his car and the car jockeys standing by told me to tear up the note I just wrote because certain things they don't just care about, like car part is taped instead of glued, bouncing brakes, or remote doesn't work. I explain I simply write what customer says to make them happy. Car jockeys said I need to tell those kind of people Ugh (with obscene gesture). When they left I told coworker, Now we understand why they are outside and we are in here, We can't tell customers Ugh.
Well Precious is in a better mood and stopped growling at Frodo after I came home. He was growling at him this morning. Now they are playing together again.
Had a wacky lady actually complain about the price on her Prepaid rental and what does she do about it, can I fix it? No, she prepaid through a website and therefore must go to the website to dispute the price. What I was really thinking but not allow to say: If you didn't like the price then you should have picked another website stupid. And don't tell me she didn't know what she was paying when she typed in her credit card number, expiration date, and code on the back. She's just SOL.
Had a lady on the phone whining that I sent her to India when she wanted to make a reservation. I explained we have American reservation centers and some in India. Don't I want her business? She doesn't want to speak to someone in India who doesn't speak English and can't understand a word she is saying. I didn't feel a great desire to explain that other car rentals have reservation centers in India too because Americans demand more pay and benefits so American corperations go where the cheap labor is to save money in this bad economy. How this fixes the bad American economy is beyond my comprehension. But I knew she is not going to understand all that so I didn't bother. I offered to make a reservation for her and she hung on me. Yeah, well, I know one car rental can't make reservations at their counter so customers have to speak to India or go online to make a reservation. Though I think her problem really was the fact she wanted my full attention and I had customers walking up to my counter so I was attempting to get her off the phone. Newsflash from experience working in retail where any second several people want a sales clerk's full attention at the same time: Sales Clerks are not interested in your lively conversation and twenty questions, we just want to know what you want. Hence the common greeting: May I help you?
Anyway, gotta go to bed. I went to bed early last night hoping to fall asleep faster and when I woke up this morning, I still had my watch on. Later.
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