Everybody says there's no full moon so it must be something in the water making the fruitcakes come out of hiding on my shift. Warning: Work stories coming so delete now if you don't like my nightmare customers.
Where to start. I had to turn away 2 people with checkcards. First one said to just run it through as a credit card instead of a debit card. That is not how it is done. I wanted to say "You ain't at a grocery store buying a bag chips, you are renting a $30,000 car", but not allowed to be that rude. I directed her to the next door counter. We do take check cards if they have proof of a return flight leaving DM and the 2nd person said he was flying out. No he isn't, he lives in DM. He is flying to Ames. There's no commercial airport there. Gets on his phone since I won't take his $100 in cash and wants me to talk to his friend about overcoming this problem (it is overcome when he produces a credit card). Is he is giving me a credit card ?, I ask. Yeah. Don't take credit cards numbers over the phone. He gets pissed off cause his ride just left and he has no car and tells me to delete everything cause he ain't renting from us now. I tried to tell him that about 4 times.
Then I get a lady with coupons that were not in her reservation. Reading the coupon, I see why. The coupon is for regular cars and she is reserved a van. Said the reservation guy said couldn't get the coupon in so we will just figure it out when she comes pick up the car. No, we don't figure things out, it goes in or it doesn't. Told her that her reservation boy didn't solve any problem so let me figure out how to get this in. Bastard. Probably one of those people in India whom I know ain't called Mike. So, figured the price difference per day between largest allowed car and her van. Added the difference in her upgrade to get the coupon in. New problem. Coupon states at the very top up to 3 coupons may be used on the same rental. The computer will only accept 1. So do a misc. credit for the same amount as the first coupon took off to equal 2nd coupon in. Then I get to explain what I did so she doesn't get confused reading her rental agreement. She gets it. Thank God, a normal person.
Then I get a call from someone who had his receipt emailed to him when he still has the car. Another location returned it, in Anchorage, Alaska. I explained poking one wrong number pulls up the wrong contract so I will have to leave a note on this one. We can't undo returns once they are printed or emailed so called the manager and she said just let her deal with it. Whew.
And finally the longest, return on record. Tried to return car and it has it returning back to the renting city. Customer shows me the contract with our DM location as returning city. Look up contract and it has a different car on it and it was returned 2 hours after it was rented. Get on the phone with renting city. Ok, there was a car exchange, then the original contract was incorrectly returned (probably wrong car number poked in), so they made a new contract for the people, called the customer about mishap, but on the new contract they have the customer returning to the renting city instead of here, plus they did it as a cash rental (only a manager can pull something like this) with 0 down so I had to take the man's credit card. The price also changed from original quote so I read off the prices (weekly, daily, hourly) and guy changed it. Then there was discount so that messed up the guy so he changed it again to get less than what was quoted. Customer disapproved of paying more for his rental when it was not him who screwed up.
If you wish to here a good one from the car rental next door. Some guy claiming to be a musician for the city's symphony ran out of room on his credit card and tried to pay with his food stamps card. No, it has to be a credit card or debit card. I can't believe someone tried to pay for a car rental with food stamps. Must not be a very good musician to be on food stamps or incredibly stupid. I'll stop boring you with my silly work stories. Good night. Post later.
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