Interesting speech

I am ringing up a customer when a lady interrupted asking if our store manager was here. Haven't seen here so call a manager to ask, thinking lady is possibly a friend. No, she is on vacation right now. Lady explodes into "How can we not have a manager in this entire store!". Um, that's not what I said, but I can get a manager here since I am speaking to one on the phone (just not the top dog). Then lady decides she wants the shoes manager instead. I'm not sure who that is, but I say nothing.

So lady disappears ( I hate it when people do that after screaming in my face demanding a manager, but many do that when their tantrum has ended). Manager shows up and asks customer I'm helping if she needed help. Nope, the lady is behind me (ok not disappeared, just out of my view). Well, I helped 4 customers so didn't catch what the problem was. I caught the manager saying "I understand your frustration" and "Yes, that does tend to happen".  Then lady storms out. Don't ask what lady's problem was. Sometimes it is best not to ask questions.