Made customer mad when I did a store credit card application for the person ahead of her. I should have warned my clients I was going to take a long time. Yeah, and she could have moved to any 3 cash registers ready to help her at any moment she got tired of waiting too. I think people just want to complain instead of solving a problem.
Had another customer debate a wrong price, but didn't know what the correct price was (just thought it was lower than scanned). So he goes to check the price. If the scanned price is wrong, I will alter it, no problem (If we did our own price changes I bet there would be less of this problem). Meanwhile, another person wants to check out and prior customer returns while I'm helping that person. So he waits patiently for me to finish and I give him an extra discount for his patience (I do that when customers move carts out of the way so I don't have to also). I told him: It's pays off to be patient, I'm much nicer. He agreed.
PS. Didn't give the 1st paragraph lady any additional discount.
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