Coworker issues

Tell a housekeeper a guest needs towels. They answer back that they are leaving in 5 minutes. I don't care if they are leaving in 5 minutes, they aren't off the clock yet so they need to get their butt upstairs. They delivered the towels.

New night auditor thanked me for my babysitting service. I am so helpful and patient with him. My 2 supervisors who have been training them the past 2 months weren't effective? 1 speeds through things and the other lacks patience. I have 4 nieces, 1 nephew, and have/had 4 cats and 6 ferrets so I have a ton of patience.

I don't think the new night auditor is very tech savvy. The front desk manager emailed them forms they needed and I told them to save the forms onto their desktop. I don't think they understood how to do that so tried to show them. I also tell him to save websites (like our email or site where we upload audit reports) to their favorites tab instead of typing in the website every time. I had to show them how to do that. There, now they can just click the favorite tab to get into website. Next I showed how to print a form as a non-editable PDF form instead of leaving it as an editable form so it uploads faster in coworkers' email. Editable PDF version uploads slower.

New night auditor seemed to think we were not allowed to call 911. Excuse me? Ok, the security guards are not allowed to call 911 or non-emergency police, because the front desk is supposed to do that. If someone is hurt or having medical emergency (like a heart attack), you can count on me calling 911 for help. And I don't care if they are on hotel grounds that is our responsibility or across the street that is not. I have called police to kick parties out and a crazy person came in attacking a guard who told them to leave cause they weren't a guest (they refused to leave). One crazy person threatened to shoot up the hotel when told to leave the entrance and came into the lobby shouting at guests buying items from the gift shop. I have called 911 over someone getting stabbed (they survived), someone having a diabetic low blood sugar episode (they recovered), and someone who had injured their hip and couldn't get up out of their bed (they checked out 2 days later).