1st official day

Had my 1st official day at work in the tax office. Got the grand tour of where things are. Got to work on practice returns. Took a lunch break to visit the gas station next door. I wonder if they let you refill your cup or make you buy a new one. The tax person I was practice my customer skills with was a talker so a 20 minute return took almost an hour. And then there was the skip this, skip that. How am I to learn what to say if we are skipping things. Then the receptionist announced she went to lunch. 2 hours later, tax person checks the schedule to find her shift was over. Why did she say lunch if she was going home and staying there? So didn't get much practice in since we were answering the phone every 2 minutes. Most callers wanted the secretary. Sorry, have to take a message. Another newbie came so we sat and did our practice returns. She said her 1st day, they left her completely alone. She struggled answering the phone and making appointments (unsure if she did them right). She didn't get any practice returns done. Even better, when time came for tax person to leave, relief didn't come. She calls the manager. Person not coming so this person had to work another 2 and half hours so we newbies were not alone. Her relief comes and I finish up to go home. I was ready to go home.