Daily routine

We are making progress on the cat harness. Precious put his face in the loop and promptly took it out before I slid it down his neck. Stinker. Got to be called a mean lady by a customer the other day. Her daughter grabbed gift cards to play with and I ever so nicely asked for them back now please (since they were leaving). Oh no, her daughter is going to play with them if that's alright with me. I want the cards back (hey nice didn't work). Lady gives me the cards and as they leave she tells her daughter I was a mean lady. Well, that little girl will become a shoplifter in the future since her mother teaches her that stealing okay. And customer called the store to complain I was rude for not letting her daughter keep the gift cards. I know we aren't suppose to make customers angry, but sometimes we have to. I guess a new person has been complaining how the store is not just like the store person came from. Cashiers should always be busy and never stand around waiting for customers to come (customers don't know we are available to check them out when not standing at the cash registers and floor people tell us don't bother straightening cause it will get messy again). In addition we are no longer allowed to lean on the counters between customers. I asked how are we stand for an hour without moving. The announcement person had no idea how this person thought we should be standing. Besides that, this person is not in charge of the cashiers so what difference does it make to this person. Had a customer watch me as I was helping a customer as she was leaving (I'm sensitive to people watching me cause it means shoplifter). At the door, she stared at me as if she was waiting for me to do something. I said my usual, Have a good day (customer I was helping was leaving). She relaxed and smiled saying Thank you and calmly walked out the door. I wondered if she was a shoplifter, but have to let it go since I didn't see her take anything. I opened my too friendly mouth to a customer with a sunburn. I said, "Somebody had fun in the sun". No, she said, she had chemo and that makes her skin red. I quickly apologized. She didn't seem offended, but can't always tell. People are often nice to your face and then complain to the manager.