Somebody got an unhappy customer with a phony coupon (Duh) who was defensive and humilated and angry we dared tell said customer their coupon was not valid. How dare we not accept their coupon they got off the internet (Oh sure, we don't mine loosing hundreds or even thousands of dollars because of these phony coupons). How was said person suppose to know it wasn't a real coupon? Well, sweetheart, unless I work for the company itself, I don't know which internet coupons are real and which are fake either (actually they're photoshopped from real ones expired 6 months ago and some are created by coupon seller). But then, I don't accuse people of being rude and degrading just because I didn't get my way either. So there.
Oh yeah, we fixed the problem. We apologize for the customer's ignorance and direct them to the coupons they are actually out there. Anything to make a customer happy and shop some more. And if people want "real" coupons, they are free from store websites and newspaper ads. Once I checked out of the grocery store and the clerk opened her ad to find me a coupon. She typed in a coupon code for eggs, even though I didn't buy eggs (I wasn't about to argue with her).
No comments:
Post a Comment