Had several arguements w/customers today. One had stated he wanted to exchange a pink dress he had bought for a purple one of a larger size. I can only do even exchanges of the exact same item with no price difference at my register. He debates both dresses are the same, just different sizes. Pink and Purple are not the same, he must go to customer service for his exchange. He don't want to walk that far and wait in line. Too bad. Next customer please.
Then I get a guy who fails to understand the question, Do you need gift receipts? A yes or no is enough of an answer. He goes into an essay answer how he doesn't have any gift receipts because he is buying these items, not returning them. I am aware of that, Are his items gifts for other people? No, he is keeping them for himself. Fine no gift receipts, that is all I needed to know. What are gift receipts? They are separate receipts printed to give to gift receivers so they do not know what the giver has paid for it until they return it. Oh. He never heard of that.
Next I get into a debate over a price that is wrong. And lady tells me this after the transaction has taken place and I wait for her signature on the keypad. She refuses to sign it because the price is wrong, what's wrong with us, this is horrible customer service to have a wrong price in our computer. Well, if she mentioned this before I swiped her credit card, I could have gone backwards to alter the price. But explain instead she needs to sign to continue on and I will call for a manager to do a price adjustment after the fact. To do a void after the fact requires a manager also. While I wait for a manager to appear (this is not a video game where people appear in 2 seconds), I start ringing up the people behind her setting aside her receipt and sack. Lady keeps asking when this manager is showing up cause she is waiting and as I look for said person coming, a man almost walks out the door w/out paying for his merchandise I just rung up. Even better, he is a thick accent foreigner who doesn't speak English well. Sir, I holler out, your total is $$$. Oh, he has to pay for his stuff now in a bag in his hands (I can sick security onto you or you could just pay). He gives me the money and I give his change. Page for a manager for the 3rd time. After the 4th time, someone comes up behind me to explain said item is not on sale. Oh yes it is, lady argues to the death and will not leave until she gets her way. Lady and manager both go to the said signed display and oh, said item is not on sale. Now lady doesn't want said item and demands her money back. Manager gives an extra percentage off for her long wait, which pleases lady. Void transaction and rering her items she is willing to buy.
I think this is long enough. Sorry if I appear to be complaining as many family members think I am. Actually, I'm just telling stories and not looking for advice to change jobs. I like my job. I skipped the stories of people telling I'm suppose to smile when they come to check out or get mad when I ask for ID when they wrote See ID on the back of their credit cards. LAter.
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