Kindness of customer

Had a frequent customer returned a car and handed me a gift card for a local grocery store. It's not my birthday, I said. He smiled and said it was for being so proficient when helping him. Thank you, I said. That was very nice of him.

That made feel better after the schedule was changed yet again to remove all overtime from our paychecks. And I lost another half hour off my schedule, which means a total hour since last May has been removed. I hope all my flights are delayed now so I can keep my head above water. Plus I heard the owner has yet to accept an offer from corporate for the franchise, he wants more money.

Let's see I had 4 customers complain how filthy our cars were with stains, smelled like cigarettes, scratches on the car, and one actually demanded a brand new car. They are all going to stink of cigarettes cause I'm out of nonsmoking cars and all will have stains/scratches/ something wrong with them. We don't have brand new cars. The one who wanted the brand new car demanded a discount for the filth. No, I can switch cars and she is welcome to look at the other selections before I exchange them. She came back irate how the other cars were no better and demanded I cancel her rental, then the paperwork stating it was cancelled, and got a car next door. And somehow, I don't miss her.

Oh, forgot some good news for the car rental next door. Their city manager announced that customers are not permitted to swear at them and they can refuse service to them and the city manager will back them up. Before if a customer swore up a storm they had sit back and take it cause if the customer complained to managerment, they got reprimanded for making a customer angry by simply doing their job. And they wondered why they had trouble keeping new people they hired. Not everyone can handle irate customers.

Post later. Bye!