We get a guy calling when we are busy servicing customers saying he drove into a snow bank. He has to wait or call roadside assistance 800 # for faster service. He calls back stating the # on the folder is no good, the area code is 515 right? Sir, my coworker explains, it is a 800 #.
Roadside Assistance calls once customers are serviced. The customer made a U-turn and drove into a snow bank and can't get out. Local towing company won't take American Express. He needs a tow truck from us, but he doesn't know what city he is in. My coworker runs through his route, left City A on highway whatever going east, got off exit whatever, but doesn't remember if he went north or south off the exit. Coworker asks where he was heading to. He doesn't know. Well, if we send a tow truck it will take a minimum of 2 hours, likely 3 or 4 in this weather, to get to him. He cusses up a storm saying he has a plane to catch and finally agrees to keep trying City A area for a tow truck company. He just returned his car so it looks like he found one.
The roadside person was even laughing at him. Must have drank a little too much before driving not to know what city you are sitting in. Post later. Bye!
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