I hate sales reps

Today (and many other days too) where we have problems with
misinformation given to customers by our reservation line operators.
And I get to make excuses up to satisfy the customer's anger. Usually I
say we have discovered they are not the brightest people or say they
tell people what they want to hear. I heartily avoid calling the
reservation center if I can. At least I make customers laugh explaining
several times into the phone that I am not making a reservation, I am
the rental agent. Even funnier is when they tell me my location does not
exist until I give our location code.

Realistically, that is probably why business is going downhill because
it is really bad business to lie to your customers. Also, one does not
make money when one constantly gives refunds. But when sales reps
(representatives) demonstrating how to improve profits, that is exactly
what they tell you to do. We had sales reps telling us how to sell. We
hated them.

They were not that bad all the time. One did call me fearless. Though,
one too many sassy remarks made him keep his distance from me. I am not
sure if our reservation people need better reading skills or simply need
better training. I know they also work on commission because when
customers call to change a reservation, they make a new one instead.
Which means, customers find out from me they have 2 or more
reservations. It is not easy being the bearer of confusing news. Post
later.