Customer rapport

I answer a phone call with the usual greeting. He asks who this is, which is often asked by people who dialed a wrong number. I state the company name again. He says"Hey you suppose to build customer rapport, now what is your name!?" Who does this turkey think he is the President of the United States? I give my first name (we never give out last names no matter how many times customers demand it). He says, Hi my name is blah, blah, blah as if I give a shit what his name is as I start tapping my finger on the counter patiently waiting for this jerk to throw me a question. He finally tells me what he wants and answer his question.

You want good customer rapport. Start the conversation with a question and never tell me how to do my job. Plus, never make the mistake that you are my only customer. I assure you, you're not the only customer I have to deal with any given day. Holier than art arrogance does not score brownie points with most people. Post later. Bye!