The 4th of July is coming along with problems, problems, problems. The most common problem is What part of No did this person not understand the first time. I had a fight over availability of an suv, a fight over a new rule, a fight over company policy, a fight over a rental a coworker screwed up on, and a fight over sending people to the reservation line. For hours it was nonstop phone calls and customers at the counter. Then on top of that the computer gets weird on me and tell the customer waiting for his receipt that sometimes I want to take a sledgehammer to the computer but not not allowed to. Most customers laugh when I say that. I used to say we have gremlins in the system, but saying the computer needs steroids makes people smile more. I try to be funny if I sense impatience in a customer.
One customer was so emotionally out of control threatening to sue us over lying to the person and they will tell the whole world we are frauds that I emailed my manager asking for permission to call in sick tomorrow because I don't want to be working alone when this person comes back. I bet her response will be along the lines of: Wimp. Sorry I can handle so much stress before I start getting frazzled. I can't wait for this holiday weekend to go away. Post later. Bye!
No comments:
Post a Comment